Corporate Systems Engineer

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. 

Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. 

About the Role:

We are seeking a Corporate Systems Engineer to help manage, scale, and innovate on Form Health’s corporate and care delivery systems, as well as take responsibility for Form Health's mission-critical IT HelpDesk queue. This is a full-time opportunity reporting to our Head of InfoSec, partnering closely with our Senior Corporate Systems Engineer, and collaborating closely with many stakeholders across all of Form Health. 

This is a remote role with the ability to work 8:00am - noon ET, and 1:00pm - 5:00pm ET to support our HelpDesk SLA. Strong preference for candidates in the Boston, MA area (or surrounding areas).

What You Will Do:

• Support the provisioning and management of all endpoints, SaaS, and native software for all members of the Form Health workforce, and help the workforce use those tools effectively and safely
• Triage Form’s mission-critical IT HelpDesk queue, both resolving issues on your own and partnering with stakeholders to drive resolution of tickets according to an SLA. You’ll be involved in setting that SLA appropriately.
• Corporate Systems projects to support Form Health’s Security and Compliance postures and workforce productivity

About You:

• Thrived in healthcare and startup environments (preferred)
• Balanced direct ticket servicing alongside high-leverage project work
• Supported both technical and non-technical users while maintaining a forward-looking attitude
• Comfortable collaborating with a variety of stakeholders including Engineering, People/HR, Clinical, and Finance teams
• Available to drive/train into Boston monthly to support hardware refreshes (preferred)

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.es