Completes accurate, cost-effective domestic corporate travel arrangements, including air, hotel, ground transportation, and rail. Supports client accounts, creates complex itineraries, follows travel policies and preferred supplier guidelines, and provides first-level customer and technical support. Maintains service, productivity, accuracy, and compliance standards while communicating professionally with travelers and travel arrangers. Participates in training and staff meetings and collaborates with colleagues to support efficient operations.
Job Summary & Responsibilities
As a key member of the Corporate Operations team, the Sr. Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
Responsibilities
- Completes domestic travel arrangements for clients which may include air, hotel, ground transportation, and rail
- Supports one or more accounts
- Operates within detailed procedures
- Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Preferred Qualifications
- Minimum 10 years of corporate consultant experience
- Ability to create domestic multi-segment, multi-destination itineraries
- Must demonstrate industry knowledge
- Proficiency in one or more CRS
- Ability to meet and exceed required performance standards
- Excellent customer service skills required
- Excellent verbal and written communication skills required
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Must be able to lawfully work within the US and have unrestricted work authorization for US
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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