We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Account Management team helps our Corporate Customers customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. The Corporate Sales organization is focused on providing companies across the globe with access to a top tier Corporate Wellness solution through the ClassPass product. The ClassPass Corporate product allows Companies to offer employees a wellness solution that is flexible, engaging, and easy to use
About the right team member
In this role, you are the face of ClassPass to our Corporate partners and their employees. Your interactions with these partners and their employees will largely influence a program’s success. The primary focus of the person in this role is to ensure all qualifying accounts have a seamless and successful start to their ClassPass program. Once a contract is signed, and the program is built and ready to launch, you will confidently communicate the ClassPass value proposition, demo the enrollment process, and highlight the usefulness of our tools to maximize month one subscriber acquisition. During the first 90 days an account is live on ClassPass, you’ll also effectively troubleshoot partner issues as they arise, advocate for our partners, escalate bugs, and communicate pain points and feature requests through the appropriate channels. The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster mutually beneficial relationships to set accounts up for success. This is an excellent mid-level role for those looking to build a career in Account Management or Client Services, and/or those with an interest in Business Operations and Program Management.
About the role
- Deliver outstanding service to new Corporate partners and serve as the primary point of contact for net new accounts, both SMB and enterprise
- Execute a smooth transition from Sales to Launch once a contract is signed
- Facilitate a handover call, webinar, and direct to employee email comms for all qualifying accounts to drive early life success
- Establish and maintain strong relationships with corporate clients, understanding their unique needs and objectives.
- Conduct engaging presentations and app demonstrations to highlight the benefits and value of ClassPass for employees' health and well-being.
- Collaborate with strategic partners to develop and execute initiatives aimed at driving subscriber growth.
- Drive upselling initiatives by identifying opportunities within existing customer base and effectively communicating value-added products or services tailored to their needs.
- Collaborate closely with the sales and marketing teams to develop customized engagement strategies tailored to each client's workforce.
- Provide exceptional customer service and support, addressing client inquiries, resolving issues, and ensuring a seamless experience for all users.
- Analyze engagement metrics and performance data to identify trends and areas for improvement, actively seeking innovative solutions to maximize enrollment and retention rates.
- Drive against Month 1 subscriber acquisition targets, 30/60/90 engagement rate targets, and other key milestones
- Ensure a smooth transition from Launch to Account Management at 90 days
- Stay up-to-date with industry trends, competitor offerings, and evolving client needs to continuously enhance the effectiveness of our engagement strategies.
Skills & experience
- Bachelor's degree
- Minimum of 2+ year of work experience in a customer/client-facing role
- An interest in the HR and benefits industry
- A team player who proactively seeks to collaborate with wider teams and comfortable with an ever-changing startup environment
- A natural communicator who loves building relationships
- A natural problem solver with a detail-oriented approach to executing tasks and an ability to manage multiple projects at once
Pay Transparency
It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $60,000 to $75,000. The total compensation package for this position may also include performance bonuses, benefits and/or other applicable incentive compensation plans.
#ClassPass
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
