Corporate IT Specialist

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. 

A little about the role…

The Corporate IT Specialist is a key role that impacts all areas of the organization. You will respond to service desk tickets and troubleshoot software and hardware issues for employees across the organization. The successful candidate will be pivotal in ensuring that our internal customers continuously experience top-notch performance while utilizing highly available, secure products.

What You Will Do…

• Troubleshooting and responding to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment with multiple locations; providing an excellent customer experience for all internal end users
• Providing technical assistance for software or hardware implementation projects 
• Providing desk-side and remote support in the use of systems in a LAN/WAN, and WiFi environment 
• Resolving and addressing computer issues in a mixed Apple & Windows environment. 
• Proactively addressing recurring user issues by education and/or documentation (e.g. FAQ’s in our help desk ticketing system) 
• Escalating issues as needed to ensure resolution within established service levels. 
• Following up with customers to ensure satisfactory incident closure, updating and closing related call records for work performed 
• Assisting with installing and de-installing software, PC's and peripherals as required 
• Monitoring for trouble tickets and coordinating with appropriate vendors for equipment repair as needed 
• Adhering to and enforcing facility security measures, company safety standards and software licensing procedures. 
• PC hardware & Network connectivity 
• Effectively presenting information and responding to questions from managers, clients, and customers

Our Ideal Candidate Will Have…

• Proficiency with Microsoft Office applications
• Demonstrated knowledge of IT operations, responsibilities, workflow processes and procedures that is sufficient to resolve most inquiries independently 
• Demonstrated ability to successfully manage multiple priorities and competing deadlines 
• Technical understanding of the Internet, URLs, and email, with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, networking, and Voice over IP 
• Strong analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff while maintaining a positive and professional demeanor 
• Hands-on experience with the following technologies: Microsoft Active Directory, Microsoft Entra ID, Windows and mac OS, Office 365 Admin & Microsoft Office Suite, & Atlassian Suite 
• Crowdstrike experience
• Apple device support experience
• PowerShell scripting experience
• Microsoft Intune experience

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$25-$30/hour DOE

Location

This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.