Corporate Communications Manager

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

Job Summary:

The Communications Manager serves as a strategic advisor, leveraging multiple channels to share stories and drive improvement through measurement and analysis. Their communications expertise supports the company’s goal of building smarter, safer, and more connected communities.

This role develops and implements CentralSquare’s internal and external communications strategies, reporting to the Customer Marketing, Director. The ideal candidate thrives in a fast-paced environment and drives progress.

Responsibilities: 

• Lead and develop internal communications and protocols to strengthen the corporate brand, champion a winning culture and build employee pride. 

• Develop, implement and measure omni-channel employee communications plans in an effort to inform and inspire employees and drive business goals. 

• Serve as a trusted advisor and work in partnership with other leaders to develop and integrate messages and methods in support of broader business priorities. 

• Support executive communications by developing and editing announcements, videos, presentations, talking points, speeches and executive summaries. 

• Collaborate with public relations agency to foster growth of a positive public image for the company and manage coordination of reporter inquiries to provide timely and relevant information. 

• Be a storyteller – conceptualize, forage and produce a diverse array of inspirational editorial content that supports our business goals and communications objectives. 

• Collaborate with our Human Resources teams to develop and execute communications that promote a workplace where everyone belongs. 

• Collect and analyze data, then make recommendations to improve our practices, processes and channels to ensure communications efficiently and effectively inform and inspire all employees, including those working remote. 

• Develop and ensure quality and on-time distribution of CentralSquare’s weekly employee newsletter, announcements, etc. 

• Manage the development and executive of monthly people leaders meetings and companywide all hands. 

• Develop and/or review content for the CentralSquare website, customer communications and more. 

• Support change management communications activities. 

• Support the ongoing implementation of comprehensive emergency preparedness and crisis communications plans.