Corporal/Console Operator

Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This position is an on-site role.
Position Summary:
A sworn Federal Police Officer (Corporal Rank) with full arrest powers to enforce federal laws and Federal Reserve policies and regulations to protect life, property and assets. Responds to incidents on Bank property and provide emergency services. This position is an essential function of the Bank and may require extended work hours and/or work during emergency or crisis situations.
A Corporal is responsible for operating the Command Center which is a critical and vital role of building operations. A majority of Bank communications originates through the Command Center in many different modes via radio, telephone, CCTV, email, stentofon etc. for various reasons i.e. emergency situations, assistance requests, lost and found including but not limited to administration functions.
Essential Accountabilities:

• Operate a multi-line telephone console system
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Proficiency in operating multiple computer systems to include:
  • Physical Access Control System (Continuum)
  • Video Surveillance System (NICE & Avigilon)
  • Ademco System
  • Criminal Justice Information System (CJIS)
  • PIV-I System
  • Identix Fingerprint System
  • RGB Video Wall (Spectrum)
  • VeriAdmin (Bio Script)
  • Fire Alarm System
  • FedTrac Work orders
  • Visitor Management System (EasyLobby)
• Proficiency in creating building Identification cards, permissions access cards with the appropriate level of access.
• Prepare monthly card access audit reports for bank/tenant
• Perform monthly alarm testing
• Learn and Effectively enforce SAFR Policy as it relates to Vendor Screening
• Maintain a current and accurate Vendor List
• Operates as a law enforcement officer pursuant to the authority given the Board of Governors by Section 11 (q) of the Federal Reserve Act. Authorized personnel act as law enforcement officers pursuant to the regulations of the Board of Governors and approved by the US Attorney General (Uniform Regulations of the Federal Reserve Law Enforcement Officers).
• Controls pedestrian and vehicle access to the Bank facility, patrols building, grounds and reports unusual situations or unauthorized individuals.
• Proficiency in Weapons (lethal and non-lethal), first aid, CPR, fire suppression techniques, civil disorders, and public relations achieved through training.
• Exhibit good judgment over life safety issues (shoot and don't shoot scenarios, discrete handling of detected weapons and/or explosive devices, when to employ use of life saving and rescue equipment, etc.).
• Proficiency in use of personal computer (PC) and related software, computerized physical access control systems, video surveillance systems, x-ray and metal detection equipment, various alarm systems and automated external defibrillators.
• Responds to general alarm, provides emergency service and follows response protocol until the alarm or situation has been resolved.
• Monitors Bank departments for safety or security violations and reports findings to department management.
• Prepares logs and input information pertaining to incident and daily activity reports in prescribed format.
• Monitors x-ray and metal detectors or utilizes metal detection wands to scan visitors, personal items, and packages for unauthorized items.
• Monitors and authorizes visitors accessing the Bank facilities and records visitor data on appropriate logs.
• Monitors surveillance equipment, radios, intercoms, telephones and other specialized equipment.
• Inspects vehicles entering secure areas for unauthorized personnel and contents.
• With assistance of senior FRLEO or supervisors, may conduct initial investigations into accidents and incidents, make proper notifications to shift supervisor in charge and perform follow up duties as directed.
• Ability to testify in court regarding actions taken, observations made and/ or written reports.
• Write clear, concise and grammatically correct police reports documenting any issue or event.
• Access law enforcement and Bank databases. Process law enforcement intelligence in order to accomplish the FRLEO mission within the larger law enforcement community.
• Performs duties as assigned or requested.
• Adheres to Bank's attendance policies through regular and prompt attendance.
• Ability to follow defined procedures and work appropriately in less defined areas. Independent decision making and problem solving based on law enforcement training and common sense.

Required Skills
Required skills of the Command Center Corporal position refers to both acquired skills and individual traits.

• Required to maintain certification to operate the Criminal Justice Information System (CJIS)
• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• The ability to use logic and reasoning to reach conclusions and approaches to problems
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• The ability to think quickly
• The ability to work under stressful situations
• The ability to actively listen and communicate effectively through clear speech and hearing
• The ability to follow instructions
• The ability to write clearly and spell correctly
• The ability to establish priorities and pass on information as needed

Problem solving skills:

• Interpersonal communication: Requires communicating well with people at different levels, de-escalating situations and people's behavior, frequently sharing information with others concisely and timely, actively listening and understanding others point of view.
• Logical Analysis: Requires thinking through and solving problems. Working toward the best solution and not the easiest.

Qualifications:

• Bachelor's Degree (preferred)
• High school education or equivalency required.
• Must be 21 years of age and a US Citizen.
• Valid Driver's license
• Knowledge of regulations, procedures and practices of a specific discipline.
• Ability to perform routine and repetitive tasks.
• The position requires physical capability to lift, climb and crawl along with the ability to work with their hands. They can be exposed to uncomfortable areas (such as crawl spaces) to investigate.
• Exposure to climate elements will occur based upon the task.
• Ability to lift and carry required equipment.
• Ability to shoot and qualify with the department weapons systems.
• Successful completion of the Basic Law Enforcement Course (BLEC) and the Field Training Evaluation Program (FTEP).
• Physical ability to pass defensive tactics training.
• Maintain composure and perform appropriately under stressful conditions.
• Knowledge of first aid, CPR, emergency response procedure to fire and active shooter.
• Ability to respond effectively to emergency situations within the scope of assigned duties.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
As a condition of employment, all Federal Reserve Bank of Boston employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning financial interests - such as stocks or bonds - from banks, savings associations, and systemically important financial institutions or their affiliates, such as bank holding companies or savings and loan holding companies. If you, your spouse or domestic partner, or your minor child own such assets and would be unwilling or unable to divest them if you were to accept a job offer, you should raise this issue with our recruitment team. Applicants should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Operations Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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