Copy of Media Operations Support Analyst

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal's Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments.
Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal's tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations.
Responsibilities:

• Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments
• Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems
• Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues
• Support live and linear workflows, including routing, recording, and transcodes
• Facilitate user onboarding, training, and day-to-day platform support
• Partner with Engineering teams to properly escalate and track technical issues
• Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates
• Document issues, workflows, and resolutions to support operational excellence and continuous improvement

Qualifications

• 3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications.
• Experience using Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows.
• Experience with media management platforms such as Interplay, DIVA, and Orangelogic.
• Strong understanding of video/audio codecs, file formats, camera formats, and resolutions.
• Experience with live records, routing, and transcodes using tools such as Grass Valley iControl, KVMs, DVS Venice, Florical, Telestream products, and both manual and automated ingest platforms.
• Knowledge of digital delivery methods including SFTP, Signiant Manager, Signiant Media Shuttle, and Aspera Console.
• Experience supporting on-prem and cloud-based storage environments, including such as AWS S3, Microsoft Azure, Azure Blob, Cloudian, Qumulo, Isilon, NAS, SAN, LTO, and archive systems.
• Proficiency with Microsoft Office applications.
• Exceptional attention to detail with strong organizational skills.
• Proactive, self-motivated, and able to work independently.
• Ability to prioritize workload and perform effectively in a fast-paced, high-pressure environment
• Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation. Overtime may be required.

Desired Characteristics:

• Strong troubleshooting skills and a desire to learn and support new technologies.
• Experience with creative and post-production tools including Avid Media Composer, Adobe Premiere, After Effects, Photoshop, Cinema 4D, Maya, 3ds Max, Interplay Access, and MediaCentral Cloud UX
• Familiarity with support ticketing systems such as ServiceNow, Jira, or Zendesk
• Strong communication skills with the ability to collaborate across departments, clients, and vendors
• Experience with user and group management, including Active Directory administration
• Team-oriented mindset with a commitment to maintaining a positive and collaborative culture
• Works independently while maintaining team culture

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].