Coordinator, Central Rating - Spanish Bilingual

That’s why we’re seeking a Coordinator, Central Rating accountable for documenting and administering telehealth assessments and questionnaires to clinical trial participants. This role ensures the smooth delivery of patient experience and data collection for decentralized clinical trials (DCT). Key responsibilities include addressing challenges related to remote assessments, such as scheduling, patient engagement, and technology issues (e.g., telehealth and data collection platforms), maintaining high participant satisfaction ratings, and providing timely and accurate session documentation. The coordinator will support efforts to achieve process excellence that enhances both participant experience and data quality collection. This position requires adherence to Good Clinical Practice (GCP) and regulatory guidelines to ensure accurate, complete clinical data collection. By promoting collaboration and effective communication among internal teams, participants, and stakeholders, the coordinator will facilitate the successful delivery of high-quality remote assessment services.

This role requires bi-lingual fluency in Spanish and English 

Key Responsibilities

• Ensure smooth delivery of patient experience and data collection for decentralized clinical trials (DCT).
• Maintain high participant satisfaction ratings through effective communication and support.
• Address challenges related to remote assessments, including scheduling and patient engagement.
• Administer telehealth assessments and questionnaires to clinical trial participants.
• Document session activities in a timely and accurate manner.
• Adhere to Good Clinical Practice (GCP) and regulatory guidelines for accurate clinical data collection.
• Promote collaboration among internal teams, trial participants, and stakeholders.
• Support process improvement efforts to enhance participant experience and data quality.

Requirements

• Relevant degree or certification in psychology, clinical research, healthcare, or a related field; or 1+ years of equivalent work experience.  
• 1+ years of experience in lieu of a degree
• Fluent bi-lingual English and Spanish is required.
• Previous experience in decentralized clinical trials (DCT) or telehealth services is preferred.
• Previous experience working with the geriatric patient population is preferred.

Skills, Knowledge and Specialist Expertise

• Proficiency in telehealth platforms and data collection tools is highly desirable.
• Familiarity with Good Clinical Practice (GCP) standards and regulatory guidelines for clinical data collection.
• Strong interpersonal and communication skills to maintain participant satisfaction and collaboration with stakeholders.
• High level of accuracy and attention to detail.

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.