Contracts Administrator

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Type
Hybrid
Job Summary
ZOLL Global Sales Contract Management (GSCM) strives to help grow ZOLL business by providing exceptional customer service through positive, productive customer engagement. This role is designed to support ZOLL business by interacting with the Sales team through Salesforce and other methods to allow for the product purchases by our customers through contractual documents. The person in this role will work closely with their team manager to provide support within the scope of the work or projects given.
Essential Functions

• Work the Salesforce que assigned from start to finish, and partner with internal approvers as necessary

• Field inquiries, calls and emails from Sales and Customer Service regarding contractual questions and administer the resulting Salesforce case to closure

• Respond to miscellaneous data/report requests

• Report out on various tasks within GSCM, including end of life contracts and renewals

• Responding to documentation requests from cross-functional internal personnel

• Corresponding with external and internal customers and following up as needed

• Administering documentation requests for review by management from initiation to execution and coordinating the timely completion of same

• Downloading informational requests from portals and determining who should action the request

• Communicating with internal cross-functional subject matter experts on action items received from Salesforce and portals

• Work on membership and price activations as tasked

• Provide supporting documentation for tasked action items

• Coordinate and facilitate with functional leaders to ensure all processes are documented

• Download and report out on membership on a weekly/monthly/quarterly basis

• Maintain records in ContractSafe by uploading executed contracts and agreements and working closely with all GSCM members to ensure data accuracy

• All the above as provided for in accordance with a standard procedure document or as trained

• Support GSCM Department, International Sales, and Management as needed

• Complete other department projects as assigned by Management.

Required/Preferred Education and Experience

• Associate's Degree or equivalent experience preferred

• 2-4+ years contracts experience preferred

Knowledge, Skills and Abilities

• Exceptional interpersonal and communication skills; ability to work collaboratively

• Excellent attention to detail and accuracy

• Independent problem-solving skills

• Innate curiosity for business process improvement

• Willingness to take ownership of processes and strive for continuous improvement

• Ability to multi-task, prioritize and manage time effectively

• Strong analytical, organizational, communication, and attention to detail skills

• Ability to interact with all levels within the organization

• Strong overall computer skills - high level of proficiency with Excel, Word, databases and the internet are essential

• Experience working with Oracle a plus

• Ability to retain and recall previously introduced processes and procedures

• Ability to prioritize work

• Ability to work independently after training

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Constantly

• Talking - Occasionally

• Hearing - Occasionally

• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-AD1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.