Process and input incoming orders, respond to customer phone and email inquiries, coordinate with internal departments, prepare customs paperwork for international shipments, track in-house orders and inventories, and perform other customer service duties as assigned.
Process and input incoming orders.
Respond to incoming phone calls and emails from customers looking for job order status.
Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.
Prepare Customs paperwork for international shipments.
Track customer in house orders. Prepare inventories as required.
Perform any required duties related to a busy customer service department.
Other duties as assigned
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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