The Customer Engagement Representative provides customer support through calls, emails, and chats, resolving inquiries and assigning leads. They maintain service standards and escalate issues as necessary.
Neighborhoods.com is looking for a customer advocate to work from home and provide customer support via multiple communication channels for our portfolio of brands.
The Customer Engagement Representative is a contract hourly role to support our customers by creating and assigning leads, resolving customer inquiries, and maintaining standards of customer service excellence.
Shifts for this position will be between 7 am and 7 pm US Central time.
Applicants may be located anywhere but must be legally authorized to work as a 1099 contractor for any company in the United States.
This is a 1099 independent contractor role, which is expected to last 3-6 months with the potential for a longer engagement.
Rate of pay is $16 USD/hour.
Responsibilities will include:
- Establish and nurture relationships with leads through calls, emails, and chat as necessary, based on the customers' needs.
- Ensure customers understand the value of neighborhoods.com and 55places.com throughout the email, chat, or phone conversation.
- Follow conversation “scripts” or canned responses when handling different topics to deliver a high-quality, consistent experience to neighborhoods.com and 55places leads.
- Listen to understand leads’ needs and connect the lead to the appropriate partner agent or team.
- Support internal customers by promptly resolving any questions or concerns.
- Escalate any issues identified through the support channel to the Customer Engagement Operations Team.
- Other duties as assigned.
To be a fit for this job, you must have:
- Ability to communicate clearly in spoken and written English
- Ability to learn and adapt quickly
- 2+ years of customer support experience (email, phone, and/or chat)
- Internet speed of at least 50Mbps to make video and VoIP calls
- High School diploma or equivalent
Bonus points if you have:
- Experience using help desk software and remote support tools and working autonomously
- Experience with Google Workspace
- Experience with high-volume call environments
- Basic real estate knowledge
- B2B customer support
Interview Process:
- Recorded Video Interview
- Meet with Call Center Managers
- Meet with Director of Call Center Operations
Top Skills
Google Workspace
Help Desk Software
Remote Support Tools
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