Technical Writer
Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.
The writer performs the following tasks:
- Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators.
- Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
- Researches technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
- Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
- Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
- Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise.
- Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.
Essential
- Demonstrated effectiveness in using a variety of computer systems and software
- Excellent writing ability
- Superior interpersonal communication skills
- Basic grasp of relevant technical concepts
- Willingness and interest in developing autonomy and self-direction in the workplace
- Willingness to learn new concepts and about new technologies
Desirable
Previous experience with any of the following areas is a plus:
- Technical writing or similar activities
- Database administration and management
- Distributed databases and database sharding
- Cloud-base provisioning/deployment and application containerization
- Popular programming languages such as Python and Java
- Machine learning
- FHIR, IHE, or HL7
- API management
- SQL
- Object-oriented programming
- Large enterprise systems
- Security
- High availability systems
- Our products
Previous work experience of the following types is also a strong plus:
- As a developer
- Writing tutorials or programming examples
- Developing content for online learning
- As a technical editor, or with reviews by a technical editor
Education and Training
Required: University degree or equivalent experience
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.