Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Nuance Quality Documentation Specialists work nearly in real-time with a physician and their care team to complete documentation of clinic visits. Specialists support healthcare providers and their patients by learning medical documentation and using new technologies to create summaries of patient encounters. Our team saves time for providers by delivering accurate documentation within a couple hours of patient visits. Documentation includes patient histories, exams, radiographic findings, assessments, and treatment plans. Specialists make healthcare functional and efficient by allowing providers to keep their focus on their patients.

This is a work-from-home position. Work from home anywhere in the US besides California. The position requires dedicated focus during a health care practice’s clinic hours. A portion of training provided is one-on-one and requires face-to-face video sessions to provide hands-on instruction. The Nuance healthcare documentation team is growing and offers further development and career paths in training, quality assurance, and management.

Our team seeks candidates who are passionate about medicine and desire to impact the future of healthcare. We are looking for quick learners who can get up to speed with medical terminology to include anatomy and treatment modalities and strive for continual learning and improvement. We are team-oriented, and candidates will need to collaborate successfully with other teammates, managers, and other teams. Successful candidates will be eager to learn new technology and be open to making changes as new technologies evolve.

Our team seeks candidates who are passionate about medicine and desire to impact the future of healthcare. We are looking for quick learners who can get up to speed with medical terminology to include anatomy and treatment modalities and strive for continual learning and improvement. We are team-oriented, and candidates will need to collaborate successfully with other teammates, managers, and other teams. Successful candidates will be eager to learn new technology and be open to making changes as new technologies evolve.

Responsibilities

• Achieve documentation proficiency by completing the new Quality Documentation Specialist training program.
• Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).
• Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.
• Maintain a high quality standard and adhere to account-specific documentation which delineates documentation requirements for our customers.
• Collaborate with managers on feedback from providers and successfully resolve issues.

Required Qualifications

• Excellent English professional writing skills; including advanced proficiency in grammar and spelling.
• Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.
• Familiarity with medical terminology.

• Excellent critical thinking skills.
• Ability to work independently in a secure and private location on a personal computer with a reliable high-speed internet connection and that can run security software to ensure safe handling of health information.
• Ability to work during regular business hours Eastern, and to work outside of regular business hours as needed to meet customer deadlines.
• Ability to work under pressure and limit distractions to consistently meet deadlines.

• Ability to participate in live video chat and screensharing sessions for training requiring a webcam and microphone as well as quality headphones or earbuds.
• Outstanding interpersonal skills and ability to work collaboratively in a team.
• Ability to type at least 60 words per minute.
• Residency and authorization to work in the United States.

Preferred Qualifications

• Experience as a medical scribe or a transcriptionist.
• Experience or training in the medical specialty of Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine, Pain Medicine, Nephrology, or Urology
• Experience with the Microsoft Office 365 or other cloud-based productivity tools.
• Familiarity with Electronic Health Records; Epic or Athena experience is highly preferred.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Talent Acquisition Team and let us know the nature of your request and your contact information.