Content Design Senior Associate

Job Description
Make a significant impact through content design. Join our team to shape digital experiences that make a real financial difference in customers' lives.
Job Summary
As a Content Design Senior Associate on the auto lending team, you will play a key role in shaping digital experiences that make a real financial difference in customers' lives. Using your expertise in storytelling, writing, content strategy, information architecture, and user experience design, you will plan, create, and structure product content. Collaborate with cross-functional partners on all aspects of product design to achieve customer and business goals. You will be fully embedded in the product design team, working in sprints with an understand, explore, test, and iterate approach.
Job Responsibilities

• Develop content strategies for products and features that align with customer and business goals.
• Collaborate with cross-functional partners to create engaging, impactful, accessible content.
• Write copy that simplifies complex financial concepts and interfaces.
• Create taxonomies to help customers find and discover the right features and content.
• Use research and performance metrics to make informed decisions and gain stakeholder alignment.
• Partner with research and data to design experiments, customer studies, and user tests.
• Adhere to and help evolve content standards (voice, tone, patterns, etc.).
• Collaborate with designers to explore design solutions and create iterative prototypes.
• Protect the firm by following controls and securing necessary approvals.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in content design, user experience writing, or digital copywriting.
• Experience using storytelling and information architecture to design digital experiences.
• Demonstrated experience applying accessibility guidelines and inclusive design principles.
• Experience with iterative design, using research and data to inform continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner of new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills

• Advanced skills in user experience writing.
• Expertise in the craft of storytelling.
• Advanced understanding of how words impact human-computer interaction.
• Understanding of interaction design principles.
• Experience measuring content effectiveness through quantitative and heuristic analysis.
• Experience with journey mapping and empathy mapping.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.