Consumer Credit Cards Reward and Engagement Partner

The consumer credit card business is undergoing a significant transformation, making disciplined, profitable growth more important than ever. We are seeking an individual to own and lead all Rewards and Loyalty activities, with a strong focus on usage, engagement, and deepening customer relationships.

Responsibilities

• Own the Rewards and Loyalty strategy, driving customer engagement and loyalty by collaborating with cross‑functional teams to optimize rewards usage and customer communications.
• Lead competitive intelligence and market research efforts within the rewards and loyalty landscape.
• Optimize the benefits and rewards structure to enhance customer value while supporting business profitability.
• Support weekly and monthly performance management routines and partner closely with analytics teams on reporting and insights related to rewards usage.
• Partner closely with teams across marketing, legal, compliance, and operations to deliver best‑in‑class capabilities and performance across the full spectrum of support functions.

Qualifications

• 8–10+ years of experience in a product leadership role and/or top‑tier strategy experience, ideally within financial services.
• Demonstrated track record of driving business growth and profitability.
• Experience developing and executing Rewards and/or Loyalty strategies, with a strong focus on usage and engagement.
• Deep understanding of the credit card rewards landscape.
• Proven ability to partner effectively with marketing and analytics teams to optimize strategies.
• Comfort working in an agile environment and making key business prioritization decisions.
• Ability to manage multiple priorities and self‑prioritize effectively.
• Strong data‑driven decision‑making skills.

Education:

• Bachelor’s degree required

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: M-F 8-5

Hybrid – 4 days in office,  1 days remote

Pay Transparency 

The salary range for this position is $128,000 - $170,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.