Consultant, Client Services

About C Space

C Space is a global leader in online communities, helping organizations build direct, meaningful relationships with their customers for more than 25 years. We create vibrant hubs for insight, collaboration, and connection.

As part of the Escalent group of companies—alongside Hall & Partners—C Space is expanding its offerings and client base. This is an exciting opportunity to join a growing, innovative team and make a meaningful impact across industries.

About You

You’re curious, thoughtful, and analytical—and you enjoy turning data into insights that help clients make better decisions. You’re comfortable working with both qualitative and quantitative research and know how to bring findings to life through clear storytelling and engaging data visualization.

You’re interested in, or excited to learn more about, the technology and/or financial services industries. You take time to understand client challenges and proactively offer insight and guidance.

You also value collaboration. You communicate clearly, enjoy learning from others, and believe that the best outcomes come from working as a team.

What You’ll Do

As a Consultant, you’ll partner with clients and internal teams to deliver research-led insights that drive action. You’ll manage multiple projects, balance priorities, and contribute meaningfully across the research lifecycle. Your work will include:

• Acting as the primary point of contact for assigned clients and building trusted, long-term partnerships
• Translating client business questions into clear, thoughtful research plans
• Designing and executing qualitative and quantitative research—from scoping through final delivery
• Analyzing data from online communities, surveys, interviews, and other sources to uncover actionable insights
• Synthesizing findings into clear, engaging presentations and reports
• Collaborating closely with community managers, strategists, analysts, and other partners
• Identifying opportunities to deepen insights by asking strong questions and incorporating relevant industry context
• Creating focused research activities, frameworks, and methodologies that support client objectives
• Building rapport with community members to understand their needs, motivations, and emotions
• Using visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
• Presenting findings and leading conversations that connect insights to business impact
• Supporting or mentoring entry-level colleagues as needed

What You Bring

• At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
• A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
• Experience or interest in technology and/or financial services
• Comfort working with qualitative and quantitative research methods, including survey design
• Experience with survey platforms such as Qualtrics, Discuss, or similar tools
• Strong analytical thinking and the ability to interpret complex data
• Clear, confident written and verbal communication skills
• Ability to prioritize work and adapt in a fast-paced environment
• Collaborative mindset and experience working in team-based settings
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
• Curiosity about people, brands, and how insights can influence decision-making

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
• Base salary range for this role is $70,000 - $75,000 (determined by level of experience)