Connections Specialist

About the teamBuying, selling, and financing homes is a complicated process with uncertain timelines. The Connections team is passionate about changing that. We support movers to improve their experience, tailoring our approach to meet each customer where they are in the process. Our team delivers outstanding consumer experiences and leverages our expertise to help every customer unlock their next chapter. We are central to the B2C mission of integrating offerings across the Zillow platform, making it easier for customers to buy and sell their homes.

About the role

Are you a high-energy team player with excellent organizational and interpersonal skills? Are you motivated to achieve and exceed monthly targets while providing outstanding service? As a Connections Specialist, you will play an instrumental role in revolutionizing how consumers connect with Zillow products and real estate professionals. You will thrive in our dynamic environment and embody Zillow Group’s Core Values. If you are ready to work hard, learn, and grow, we look forward to talking with you.

You Will Get To

• Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services.

• Connect customers to the right Zillow products and professionals, ensuring an outstanding customer experience.

• Collaborate with peers and leadership to foster a culture of trust, self-discipline, and friendly competition.

• Drive accountability for yourself and your team through proactive engagement and participation in team initiatives.

• Ensure compliance with Zillow Group and real estate norms, policies, and regulations.

• Respond to business changes with agility and skill in navigating ambiguity.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $16.10 - $24.10 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $15.30 - $22.90 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 2+ years of experience in account management, customer service, demand generation, or inbound/outbound sales, with a proven track record of goal achievement and delivering excellent customer experiences.

• Strong communication and presentation skills across email, phone, text, and in-person interactions.

• Ability to thrive in a team environment, sharing insights to help the team succeed.

• Internally motivated to achieve results and committed to continuous improvement.

• Skilled at building rapport with customers and colleagues, actively listening, and using objections as opportunities for deeper discovery.

• Quick and flexible learner, able to adapt rapidly to change and navigate ambiguity.

• Comfortable conducting both inbound and outbound consultative sales calls, including discovery and objection handling.

• Willing to work flexible schedules, including early mornings, late nights, weekends, and holidays.

• Proficient with web-based products, MS Office, and Google Suite.

Transferable Skills

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.