Installs, monitors, and troubleshoots LAN and WAN services, including routing, switching, wireless, cabling, firewalls, and connectivity. Responds to network alerts and incidents, configures and tests approved equipment, supports security updates and restoration activities, assists users with network-service issues, and documents diagnoses, configurations, resolutions, inventories, and network diagrams. Also prepares status and incident reports and maintains troubleshooting procedures.
Chimes | Computer Network Support Specialist| Remote Position
We're looking for a Computer Network Support Specialist to install, monitor, and troubleshoot local and wide area network services for Chimes.
Location: This role is remote within the USA. You must be legally authorized to work in the US. Chimes does not provide visa sponsorship.
Individuals participating in the AbilityOne Program are encouraged to apply. AbilityOne participation is not required.
Chimes will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
What you'll do
- Monitor network availability, performance, utilization, and security alerts, and respond according to established procedures.
- Diagnose and resolve connectivity, routing, switching, wireless, cabling, firewall, and related network issues within assigned authority; escalate outages, security events, and complex faults as needed.
- Configure, install, test, and support approved network equipment and security updates, and assist with backups, access permissions, and restoration activities.
- Provide telephone, electronic, and in-person assistance to users with connectivity and network-service issues.
- Document symptoms, diagnostic steps, configurations, and resolutions in accurate support records, and maintain network diagrams, equipment inventories, and troubleshooting procedures.
- Research replacement options, prepare network status and incident reports, contribute to knowledge articles, protect confidentiality, and comply with agency policies.
What you bring
- Associate degree in Information Technology, Networking, Computer Science, or a related field preferred.
- Relevant networking or vendor certifications preferred.
- Equivalent combinations of related education, training, and experience may be considered.
- Two (2) or more years supporting computer networks, network devices, connectivity, or related infrastructure.
- Experience documenting and resolving network incidents and service requests.
- Working knowledge of routing, switching, wireless networking, TCP/IP, cabling, firewalls, and common diagnostic tools.
- Experience in government, regulated, or security-conscious environments preferred.
Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.
Compensation:
This is a remote position open to candidates in the United States. Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:
- Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $44.42 - $56.94 per hour
- Tier 2 (Dallas, TX, New Castle, DE, and Los Angeles, CA): $35.59 - $49.24 per hour
- Tier 3 (Orlando, FL): $31.82 - $36.59 per hour
If you’re unsure which tier applies to your location, your recruiter can confirm during the hiring process.
Why You’ll Love Working Here:
- Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
- Employer-paid Life Insurance + AD&D
- Employer-provided Long-Term Disability coverage for financial protection
- 403(b) retirement plan with employer match
- 10 paid holidays + generous PTO
- Tickets at Work
- Employee referral bonuses and recognition programs
- Clear pathways for growth and advancement
Ready to Make Your Impact?
✨ Join a team where your work truly matters—every single day.
Apply today: https://chimes.org/Careers
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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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