Compliance Operations Associate

FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Compliance Operations

Your Location: Remote/Anywhere within the US

You Report To: Manager, Compliance Risk & Governance

Your Schedule: Monday through Friday 9:00am – 5:30pm EST

Your Compensation: Base hourly rate of $25.52/hr or more, depending upon experience plus a bonus!

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About the Opportunity:

First Help Financial, voted and certified as a “” by our workforce for five years in a row, is adding a new partner to our Compliance department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

Compliance Training Management

• Coordinate the company’s annual compliance training program, including scheduling, tracking completion, and managing due dates.
• Support the annual review and refresh of training curriculum, content, and design to ensure alignment with regulatory changes and internal needs.
• Maintain accurate records of all training activities.
• Manage ticketing workflows related to onboarding and offboarding, including assigning required compliance training and terminating access to compliance systems.
• Collaborate with HR and IT to integrate compliance processes into employee lifecycle events.

Contract Review and Inventory Management

• Track contract inventory and version changes, promptly notifying stakeholders of updates.
• Serve as a point of contact for third-party contract vendors.

General Compliance Support

• Lead the support ticket management process and provide regular reports on ticket status; manage incoming compliance support tickets and assign them to the appropriate team member.
• Support Compliance Leadership with project management responsibilities.
• Conduct ad-hoc compliance reviews, monitor regulatory developments, and assist with integrating new requirements into operational processes.
• Support compliance documentation efforts, including policy updates and procedural enhancements.
• Assist in preparing reports and dashboards to communicate compliance activities and trends.

What you bring:

• Bachelor’s degree in business, Finance, or a related field (or equivalent experience).
• 2+ years of experience in compliance, or risk management within banking, financial services, or consumer lending.
• Familiarity with federal and state consumer protection laws and regulations (e.g., ECOA, FCRA, TILA, UDAAP).
• Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Comfortable working in a fast-paced, evolving environment with shifting priorities and emerging compliance functions.

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.