Compensation Specialist

We are seeking a Compensation Specialist to deliver exceptional service to a designated group of U.S.-based clients and intermediaries. This role is responsible for resolving contracting and compensation-related issues for Agents, Brokerage General Agents, General Agents, and Wirehouses selling U.S. Life Insurance products. The Compensation Specialist will collaborate closely with internal teams including New Business, Licensing, and Distribution to ensure seamless service delivery.

Position Responsibilities:

• Respond to commission-related inquiries via the 1-800 call center queue and dedicated email inbox.

• Handle sensitive situations with professionalism, tact, and diplomacy.

• Deliver high-quality service to clients, producers, and regional directors.

• Foster strong relationships with internal and external stakeholders to promote customer satisfaction and loyalty.

• Meet established service, quality, and productivity standards to ensure a positive client experience.

• Identify recurring issues and escalate trends to management for resolution.

• Stay current with product, industry, and administrative updates through ongoing training.

• Accurately process financial and accounting transactions in a timely manner.

• Proactively resolve complex service issues and coordinate with relevant departments as needed.

• Collaborate with team members to ensure consistent and cohesive service delivery.

• Navigate multiple systems effectively to manage cases and meet deadlines.

• Manage customer expectations and prioritize urgent requests.

Required Qualifications:

• Post-secondary education or equivalent professional experience.

• Excellent negotiation, problem-solving, and communication skills.

• Exceptional customer service and organizational skills with keen attention to detail.

• Ability to multitask and adapt in a fast-paced, dynamic environment.

• Proven ability to build and maintain strong relationships with clients and colleagues.

• Strong technical aptitude and comfort with multiple systems.

• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Call center experience is considered an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.