Community Operations Manager

Key Responsibilities

• Manage all aspects of the Resident experience at our incubator.
• Maintain relationships with all teams during their tenure and serve as a liaison between residents and our ecosystem.
• Proactively manage the building operations and systems maintenance
• Manage, train and develop team of Community Operations associates
• Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
• Develop and oversee resident engagement events and series through the Community Operations team
• Manage all IT services and relationships with vendors
• Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
• Build, track, and manage budget for Community Operations department
• Prepare and execute resident & vendor agreements and paperwork
• Work through Community Operations associates to manage daily maintenance of the space
• Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience Develop SOPs for our operations team, building management and resident communications

Qualities in an ideal candidate

• Hospitality experience
• Motivated by The Engine’s mission to help tough tech entrepreneurs create game-changing companies
• At least 3-5 years of management experience
• Have excellent project management skills, ability to multitask effectively
• High collaborator and team player, willing to jump into anything
• Highly detail oriented with superb organizational skills.
• Creative and innovative thinker
• Outstanding communication skills, both written and verbal
• Calm individual who can operate under pressure, meet deadlines, and pivot quickly
• High level of proficiency in Microsoft Office Suite, Hubspot, and Slack.
• Be able to work autonomously, but willing to ask questions and receive feedback