The Community Engagement Specialist will moderate online communities, design engagement programs, coordinate events, and analyze community initiatives to enhance customer relationships.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Community Engagement Specialist at Coupa:
As the Community Engagement Specialist at Coupa, you will be a key player in nurturing our online community, promoting knowledge sharing, and fostering a sense of belonging among our members. Your role will be instrumental in creating an environment where customers can learn from each other, exchange best practices, and feel valued and recognized. By building trust and facilitating meaningful interactions, you will be instrumental in cultivating a vibrant and engaged community that enhances the overall customer experience and strengthens our organization's relationship with our valued customers.
What You'll Do:
- Provide day-to-day online community moderation, including monitoring discussions, enforcing guidelines, and escalating questions to subject matter experts as needed.
- Assist in the design and implementation of programs and content to drive member engagement and enhance the community experience. This may include organizing competitions, web chats, challenges of the week, and more.
- Plan and coordinate community events such as ‘Ask Coupa’ AMA-style events to drive engagement and deepen relationships.
- Identify, research, and analyze current and potential community engagement initiatives to optimize the community's impact.
- Monitor the progress of community initiatives and report findings to management for informed decision-making.
- Work cross-functionally to engage with stakeholders, SMEs, and other Coupa employees as a spokesperson for the Coupa Community.
- Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other member recognition initiatives.
What You Will Bring to Coupa:
- Bachelor’s degree in marketing, public relations, communications, or related field
- Excellent written and verbal communication skills. Must be fluent in English.
- Experience writing for a community audience is advantageous
- Proven ability to prioritize and multitask efficiently
- Knowledge of community engagement tools and techniques
- Able to think creatively and develop innovative solutions
- Strong organizational skills
- Able to work independently and as part of a team
- One to two years of experience in community engagement or related field
- Experience working with Discourse, Marketo, Salesforce, and/or Goldcast
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Discourse
Goldcast
Marketo
Salesforce
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