Community Development/GIS SME

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Solutions Specialist for OpenGov’s Community Operations product partners with local governments to modernize and optimize resident-facing services, including permitting, licensing, inspections, code enforcement, GIS-driven asset management, and public works operations. This role develops deep expertise in municipal workflows, geospatial data applications, and infrastructure lifecycle management to align OpenGov’s technology with real-world government challenges.

By combining operational knowledge with technical fluency, the Solutions Specialist designs solutions that improve regulatory compliance, enhance service delivery, strengthen capital planning, and increase transparency for residents and businesses.

• Conduct comprehensive technical discovery sessions with municipal leaders, planners, public works directors, and IT teams to identify challenges related to: Permit intake and review workflows, licensing and compliance tracking, GIS asset mapping and infrastructure visibility, and capital improvement planning and lifecycle forecasting.

• Design tailored solution proposals demonstrating how OpenGov’s platform integrates: GIS mapping and spatial data visualization, online permitting and licensing portals, asset inventory tracking and preventative maintenance planning, and workflow automation for inspections and code enforcement

• Deliver customized product demonstrations showcasing

• Translate complex geospatial and operational workflows into clear technical solutions

• Build technical champions within planning, engineering, and public works departments by articulating how GIS-integrated workflows improve efficiency and accountability.

• Identify and recommend proof-of-concept opportunities

• Contribute to RFP/RFQ technical responses, specifically addressing requirements

• Partner closely with Professional Services to ensure seamless transition from sales to deployment

• Provide structured feedback to Product and R&D teams on GIS functionality, permitting enhancements, asset management scalability, and competitive positioning in the GovTech market.

• Bachelor's degree or equivalent work experience required, preferably equivalent to or aligned with Public Administration, Civil Engineering, GIS, Accounting, Community Development, or Urban Planning

• Minimum of 2 years of related experience in Sales or Solution Engineering; advanced degrees may substitute for experience

• 2+ years in solutions engineering, asset/infrastructure management, GIS, or permitting, or ERP solutions.

• Experience coding in CSS preferred

• Knowledge of government accounting and/or finance is strongly preferred

• Strong ability to learn, understand, and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value

• Effective presentation and relationship-building skills across technical and non-technical audiences.

• Civic engagement experience is highly desirable

• Ability to travel up to 25% of the time

Compensation:
$100,000 - $110,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.