Community Case Manager

Job Description:

Berklee seeks an experienced, empathetic, and flexible Community Case Manager to join our diverse, dynamic multidisciplinary health and wellness team. If you are passionate about applying strong crisis intervention and stabilization skills with a student-centered approach, this is a pivotal mission-driven role. Your expertise in de-escalation and multicultural excellence will directly contribute to fostering a healthy, safe, and supportive environment where our creative students can thrive. At Berklee, your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

Reporting to the Assistant Vice President, Student Support Services, this role is key to providing real-time crisis response, stabilization, and follow-up care for students living on and off-campus. This is a 12-month, full-time, 100% on-site position with work days/hours Sunday through Wednesday, 3 pm - 11 pm.

Key Responsibilities:

• Provide consultation and attend crisis/well-being checks in the community in coordination with Public Safety and the Student Life on-call team.
• Coordinate crisis response and disposition, including referral to community providers (e.g., psychiatric evaluation, longer-term treatment).
• Triage students of concern and provide necessary case management coordination, assisting day-time case managers as needed.
• Serve as a confidential resource for student respondents in Equity/Title IX cases.
• Participate in ongoing psycho-educational programming and outreach (e.g., suicide prevention, gate-keeper training, Mental Health First Aid) for the campus community.
• Maintain all pertinent documentation and participate in supervision and departmental meetings.

What You'll Bring

We seek candidates with a demonstrated ability to establish rapport during emotionally charged situations and a high tolerance for ambiguity, bringing strong field experience and a proactive attitude.

Key Requirements:

• Bachelor's degree in social work, counseling, psychology, or a related field (Master's preferred).
• 2+ years of demonstrated experience providing crisis intervention and counseling services to late adolescents/young adults.
• Multicultural excellence in working with diverse student populations (e.g., students of color, first-generation, LGBTQ, international students).
• Demonstrated knowledge of Boston area resources (Community Behavioral Health Centers, emergency hospitalization procedures).
• Strong computer/tech skills (Microsoft Suite, Google Suite, Mac).
• Preferred experience using standardized risk assessment tools (like NABITA) and Maxient software.

Berklee Culture & Benefits

Berklee’s mission is to educate, train, and develop the world's most inspired and innovative artists. You'll be part of a passionate, diverse, and global community dedicated to this vision.

Here, you’ll find:

• A mission-driven culture where your ideas matter and your impact is visible.
• A diverse and inclusive community committed to lifelong learning and collaboration.
• Generous Paid Time Off (PTO) and paid holidays, including a winter break, to support work-life balance.
• Comprehensive health, dental, and life insurance plans.
• Tuition benefits for you and your family, including free or discounted courses.
• Retirement planning with a 403(b) plan and matching contributions.
• Access to unforgettable performances, guest artists, and events.

Join us in shaping the future of music and performance while prioritizing student well-being!

Hiring Range: $60,000 to $70,000; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*