The Communications Specialist manages effective internal and customer communications, coordinating content, campaigns, and events while analyzing engagement data to enhance strategies.
Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Job Summary
The Communications Specialist plays a key role in shaping and executing Firstup’s internal communications and customer community strategy. This role owns the planning, creation, and execution of high-impact communications that engage employees and customers, advance key initiatives, and strengthen connection to the Firstup brand.
The Communications Specialist manages daily platform operations, while identifying opportunities to elevate our content strategy. They bring forward ideas for content strategy, translate business priorities into compelling narratives, and use data insights to improve communication effectiveness and engagement.
Responsibilities
- Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery.
- Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes.
- Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization.
- Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy.
- Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business.
- Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements.
- Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement.
- Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution.
- Lead efforts to recognize internal and external community contributors, strengthening participation and connection.
- Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices.
- Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment.
- Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy.
Required Qualifications
- Bachelor’s degree in Journalism, Communications, Marketing, Business Administration, or similar field of study, or commensurate professional experience.
- Four or more years of experience in communications, marcomm or digital community support.
- Experience using internal communications platforms and tools; experience using Firstup platform preferred.
- Excellent writing and proofreading skills, with demonstrated expertise of AP Style guidelines, and the ability to tailor and target messages across audiences and channels; ability to create graphics and edit video a plus.
- Ability to manage multiple projects, meet deadlines and adapt to evolving priorities.
- Growth mindset and passion for employee and customer engagement.
- Strong interpersonal skills in building relationships and collaborating with internal and external stakeholders.
Firstup expects the base salary for this role to be between $60,000-$80,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Why Firstup?
Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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Top Skills
Firstup Platform
Internal Communications Platforms And Tools
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