At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Communications Manager for the Payments Operations team will be focused on creating, coordinating and streamlining messaging to clients proactively and reactively based on business needs. This individual will drive a One Zelis experience with clients, provide professional and timely messaging based on clients wants/needs and ensure internal coordination of various teams to provide consistent information.
What You’ll Do
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Develop and implement a modern, real-time and ongoing client communications strategy that aligns with the organization’s goals and enhances client engagement.
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Write and edit communication materials ensuring clarity and consistency in messaging.
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Support change management initiatives, client self-service, critical incident communications, and related content planning and creation.
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Respond or help to build responses to client questions and requests in certain situations.
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Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
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Identify and address client needs and pain points.
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Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
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Partner with Learning & Development organization to identify and execute on internal and external communications to build knowledge and manage change
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Build, manage, and execute high-visibility associate programs and communications that inform, engage, and inspire clients.
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Monitor and analyze communications effectiveness and responses to continually improve content and applicability.
What You’ll Bring to Zelis
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Bachelor’s degree or equivalent experience required
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5+ years of experience in communications, preferably in technology or a modern, fast-paced corporate environment.
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Strong writing, formatting, and editing skills. Ability to take complex situations and describe or explain them to non-technical audiences.
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Proficiency in Microsoft applications for communications. Proven visual design skills, including adapting content across various platforms.
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Strong project management and organizational skills.
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Strong relationship building, emotional intelligence and influencing.
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Ability to handle multiple priorities, and to interact with various audiences and organizations.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Top Skills
Zelis Boston, Massachusetts, USA Office
Headquarters, 149 Newbury St , , , US, Boston, MA , United States, 02116
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