Communications Director, Human Resources

Citizens is looking for a proactive and strategic communications manager to help drive our HR communications initiatives, working to bring our people priorities  to life while supporting the evolution of our culture, talent, and leadership. This professional will support both internal and external communications programs with an emphasis on delivering compelling and inspirational storytelling and activations to stakeholders that help enable and advance the bank’s cultural transformation.

We’re seeking a forward-thinking and innovative communicator who is enthusiastic about creating creative and impactful communications strategies and plans. The ideal candidate will be keen to shape tactics that connect with a range of audiences to help drive our transformation. This person will blend strategic storytelling, persuasive tactics, and cutting-edge technology like Gen AI to inform and inspire internal and external audiences.

Primary responsibilities include:

• Engage with HR stakeholders and craft communications strategies to support HR agenda.

• Apply change management best practices to support adoption and behavior change through communications, ensuring connectivity to other HR change initiatives and influencing the inclusion of messaging across the broader set of enterprise communications to ensure a connected and clear set of messages

• Ensure strategic communications plans are shaped in a way that incorporates engagement at both a broad Enterprise as well as localized perspective to deepen and strengthen impact.

• Establish and manage a network of change champions and communicators across the business.

• Develop high impact content thought leadership, and internal messaging, press releases, executive presentations

• Develop and maintain highly collaborative relationships at senior leadership levels and cross-functionally, ensuring effective communication and strategy alignment.

Other Change Communications Responsibilities

• Qualifications:

• 8+ years of experience in strategic communications, corporate communications, or public relations, preferably within the financial services or regulated industries.

• Strong understanding of the banking industry, including regulatory requirements and reputational risk factors.

• Exceptional written and verbal communication skills, with the ability to distill complex information into clear, concise messaging.

• Strong organizational skills and the ability to manage multiple priorities under tight deadlines.

• Bachelor’s degree in communications, Public Relations, Journalism, or a related field.

• The ability to partner across HR Communications team as well as across Corporate Communications and Campaigns, HR partners, leaders, and key stakeholders to advance People priorities, ensuring strong connectivity of messaging.

• Identify key metrics and measurement plans to ensure communication activities are efficient, effective, and scalable.

Key Competencies:

• Storytelling – Build strategic communications plans and translate those plans into powerful and compelling storytelling opportunities to influence and gain endorsement and support of key stakeholders and partners. 

• Change Readiness – Embraces change and ambiguity with confidence; develops plans that brings others along

• Strategic Innovation – applies creative thinking and technology-enabled approaches to improve communications

• Continuous learner – proactively stays informed on trends in technology, communications and AI and translates those insights into opportunities to be more efficient and generate more creative communications plans and tactics.

• Curiosity and agility – Inquisitive to learn and build skills needed to continue to deliver value as expectations and priorities shift.

• Strategic thinking and problem-solving

• Strong interpersonal and relationship-building skills

• Attention to detail and a focus on accuracy

• Collaborative mindset with the ability to work across diverse teams

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday-Friday; 4 days in office, 1 day remote

Pay Transparency 

The salary range for this position is$137,000- $204,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.