Communications Consultant, GWAM Communications

Reporting to the Head of GWAM North America and Europe Communications, you’ll be joining a world-class team responsible for helping to support GWAM’s ambition and strategic priorities through the development and execution of clear, consistent, and compelling communications -- both internal and external -- that protects and strengthens GWAM’s reputation and informs, engages, and inspires colleagues. In this role, you will work across the GWAM Comms team to lead / support project management, research, reporting and measurement, writing, and social media program management and content creation/execution to help support business-driven communications initiatives.   

Position Responsibilities:

Project Management 

• Coordinate timelines, stakeholders, and deliverables to ensure projects are delivered on time; support integrated communications plans (ICPs) and stretch projects as assigned. 

• Liaise with service providers (translation, design, printing) as needed to execute tactics. 

Research, Reporting & Measurement 

• Build reports on the impact of multi-channel campaigns by reviewing tactic analytics against benchmarks; advise partners on measurement post-program delivery to communicate lessons learned and validate goals/targets. 

• Monitor relevant trends and feedback, and consolidate insights to inform recommendations. 

Writing & Content Creation 

• Draft and edit communications across channels (e.g., newsletters, announcements, ICP materials) with clear, audience-focused messaging; review/advise on content for related communications when appropriate. 

Social Media Program Management 

• Help manage our GWAM senior leader LinkedIn program working with Communications leads for each leader. This includes helping to develop and execute a segment-wide program, identifying content ideas and opportunities, drafting content, and working with delegates to post and, monitor and measure posts.  

Required Qualifications:

• Education: University or college degree in English, Communications, Marketing, Journalism, or equivalent work experience. 

• Core Skills: Excellent organizational and project management skills; ability to juggle priorities and meet tight deadlines. Strong writing and editing (CP-style), visual communications proficiency (PowerPoint), and familiarity with emerging communication media. Ability to adapt in a dynamic environment; motivated self-starter. 

• Digital/Social: Familiarity with multi-channel campaigns and social/digital content operations; alignment to social media policies. Comfort with leverage AI to help support our communications efforts. 

• 1–2+ years of communications experience preferred, with internship/co-op or entry-level experience in project coordination, content development, social/digital programs, and reporting/measurement. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 
#LI-JH
 
If you are applying to this role in Massachusetts, please note the salary range is $73,350. - $122,250. USD

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.