Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Commercial Strategy and Operations Associate
Role summary:
As a Commercial Strategy and Operations Associate, you will play a vital role in driving efficiencies and growth in our Sales organization through technical, operational, and analytical support. Based in the US with a hybrid or fully remote work arrangement, you will have the opportunity to learn the ins and outs of Sales technologies and processes while developing strong business acumen. This role reports directly to the Analytics Senior Manager.
Team summary:
The Commercial Strategy and Operations (CSO) team strategically partners with the Sales organization to drive operational efficiencies and deliver growth. The team identifies opportunities to improve business outcomes through strategic data analysis, process redesign, and the implementation of advanced technologies. By building new analytics packages and deploying innovative internal tools, the CSO team supports key growth initiatives and ensures that our Sales strategies are both data-driven and effective across the healthcare landscape.
Essential Job Responsibilities:
Support operational needs of the Sales team by managing quota maintenance, territory alignment documentation, and user provisioning.
Analyze ad-hoc data pulls and develop reports to identify insights and opportunities that improve commercial performance.
Develop and maintain comprehensive reporting on key performance indicator trends and business outcomes.
Assist in redesigning processes within Sales and the broader commercial organization to drive efficiency.
Create detailed process documentation, training materials, and adherence reports for new or updated processes.
Collaborate with Software/Product Management teams to define business requirements and design internal tools and solutions, including Salesforce.com.
Additional Job Responsibilities:
Contribute to the annual strategic planning process by assisting with forecast models for KPIs and Sales goal setting.
Assist in producing business reports and metrics packages for leadership review, highlighting key insights and strategic opportunities.
Expected Education & Experience:
- Bachelor’s degree with 0–2+ years of professional experience (including internships) or 4+ years of relevant experience.
- Interest or experience supporting B2B SaaS or high-tech customer organizations.
- Interest or experience in corporate strategy, management consulting, or business analytics and process development.
- Interest or experience in the healthcare industry.
- Familiarity with Salesforce or other CRM systems is a plus.
- Experience with Microsoft SQL Server or Snowflake is a plus.
- Analytical skills with proficiency in data management, presentation, and clear verbal and written communication.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
athenahealth Boston, Massachusetts, USA Office
80 Guest Street, Boston, MA, United States, 02135
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
