Arbella Insurance Group Logo

Arbella Insurance Group

Commercial Lines Operations Associate

Posted 20 Days Ago
Be an Early Applicant
Quincy, MA
23-23
Entry level
Quincy, MA
23-23
Entry level
The role involves managing the commercial policy life cycle, providing customer service, and collaborating with internal teams. Training will be provided, with opportunities for remote work after onboarding.
The summary above was generated by AI

Thinking about starting a career in the insurance industry? Or you heard Arbella is one of the best places to work and want to hear more? Look no further! We offer you all the tools and training to be a successful advocate, building a solid commercial lines foundation with many career opportunities and growth. We invite you to join our successful team and learn from the best in the industry. We pride ourselves with recognition and promoting from within…that can be YOU!!
About us:
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages.
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
An overview of what you’ll do every day:
• You will work where the commercial policy life cycle begins and ends, initiating changes and issuing accurate policies based on instructions received.
• You’ll provide timely, courteous, and efficient customer service to customers and our business partners.
• You’ll be building and maintaining positive relationships with your team, Underwriting and key stakeholders.
• You will learn and understand the complexities of commercial lines insurance products.
• You will be training on site with a mentor, with the option to work remotely twice a week at the end of a successful training period.
Requirements:
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Should have a general working knowledge of MS Office
• Candidates with a Bachelor’s Degree or equivalent work experience are preferred
Other Noteworthy Perks:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Key Responsibilities

  • Demonstrate stellar customer service to both internal and external customers

  • Collaborate positively and effectively with team, department and business partners such as Underwriting, Research and Development, and Customer Service

  • Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert

  • Communicate with various internal departments to complete daily work, as required

  • Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority

  • Able to shift priorities as needed

  • Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements

  • Pursue work independently under general supervision

  • Manage assigned work efficiently to ensure timely completion

Requirements

  • General working knowledge of MS Office

  • Flexible and adaptable when faced with change

  • Ability to multi task

  • Strong organizational skills and attention to detail

  • Quick learner, able to navigate multiple systems and products

  • Works well individually as well as a team

  • Sound customer service, communication and collaboration skills.

  • Able to work in a fast paced environment with a strong attention to detail.

This career opportunity starts at a minimum of $23.00 per hour or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Apply today!!

Top Skills

MS Office
HQ

Arbella Insurance Group Quincy, Massachusetts, USA Office

1100 Crown Colony Drive, Quincy, MA, United States, 02269-9103

Similar Jobs

18 Days Ago
Quincy, MA, USA
23-23
Entry level
23-23
Entry level
Insurance
The Operations Associate processes commercial insurance policy transactions, providing exceptional customer service, collaborating with internal teams, and managing workloads efficiently.
Top Skills: MS Office
20 Days Ago
Quincy, MA, USA
23-23
Entry level
23-23
Entry level
Insurance
Assist in the commercial policy life cycle, providing customer service, maintaining relationships, and navigating multiple systems. Training provided.
Top Skills: MS Office
2 Hours Ago
Hybrid
Boston, MA, USA
84K-110K Annually
Mid level
84K-110K Annually
Mid level
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Controls Oversight Senior Associate monitors financial control deficiencies, collaborates with teams on risk assessments, oversees internal control testing, and reports on control issue trends.
Top Skills: ExcelPowerPointUs Gaap

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account