Commercial Lines Account Executive (NC hybrid/remote)

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Job Summary:

The Property & Casualty, Commercial Lines Account Executive interacts with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. You will prepare applications, specifications and marketing strategy for new business as well as the renewals of assigned clients with some degree of supervision and approval from your manager. You will manage a book of business comprised of middle markets to larger insurance clients with an emphasis on client retention. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business.  You will be the day-to-day liaison between the insurance company and designated middle-market clients.  You will manage and control relationships with clients in collaboration with Producers and/or Account Executives.

You should have P&C experience and an active P&C license, have knowledge and experience in select commercial insurance, including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood.  

This is a full-time position, ideally working hybrid from our Charlotte, NC office. We will consider a remote option for well-experienced Commercial Lines candidates able to work on an EST schedule. When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift.

Job Goals:

• Give the most prompt, accurate, and courteous service that customers have ever received…anywhere.
• Increase revenue by rounding out commercial lines accounts. Negotiate pricing and coverage terms in the client’s best interest.
• Develop relationships that lead to new business sales.

Essential Core Duties and Responsibilities

• Create complete marketing submissions including client coverage needs, gathering exposure data, researching property, vehicle and equipment values through serial numbers, replacement cost assessments, client invoices and/or tax and financial data.
• Review prior policies and analyze coverage for gaps and coverage enhancements for new business opportunities.
• For renewal and new business, complete Acord applications, specialty applications & supplemental applications by accessing the missing data and assisting the producer with full completion of all necessary applications.
• Review and analyze historical data, such as payroll, revenue, employee count, contracted cost, number of vehicles in comparison to premium and losses, to discuss the account with carriers & clients on pricing and coverage options.
• Review prior claim history and provide an explanation of catastrophic losses that have been corrected with an enhancement of the client’s risk management policies or procedures.
• Be familiar with carrier appetites and the market climate for proper selection and advice to Producers on eligible markets available for marketing. Develop market rapport with carriers.
• Work with carriers to assure them of complete, accurate and timely information to help them with their assessment of the account. 
• Prepare client proposals, according to NFP standardization, from carrier quotes that reflect an accurate presentation of the coverage terms, pricing, exposure basis, renewal comparisons and marketing results.  Highlight coverage gaps or coverage differences to make sure the insured is aware of any potential limitation or lack of coverage in the event of a loss.
• Collaborate and delegate tasks to team members, which includes account assistants, account managers and Producers to assure the client’s needs are met.
• Perform all technical and clerical functions for the assigned book of business to assure the insurance service needs of individual clients are met.  Initiating or assisting with new business as directed by the Producer.
• Maintain proficiency in all technical aspects of the position, including policy review, limits, coverages, program design, solvency issues as well as excess & surplus lines placements.
• Prepare summaries of insurance and create schedules and proposals as needed for account review.  Remarket and handle other renewal activities with the Account Manager/Account Executive/Producer.
• Review with the Producer the service plan designed for the client and maintain diary alerts and follow ups to assure the deliverables are met as agreed upon to our clients.  Create, review and update diaries, with clients and carriers, as necessary, or upon the receipt or delivery of insurer documentation (relates to billing, endorsements, waivers, policy audits, signed policies, certificates, accounts receivables, quotes).
• Analyze loss run/claim history reports including ModMaster.
• Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house training.
• Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc).
• Assist with or complete other tasks as directed by agency management.

Desired Skills

• Above average knowledge working in Microsoft Office including intermediate to advanced skills for Excel and Word
• Strong analytical and mathematical skills
• Excellent interpersonal skills; strong oral and written communication skills
• Attention to detail and follow-through; maintains a sense of urgency

Education and/or Experience:

• Property and casualty insurance license required upon hire
• Typically, more than 5 years of Commercial Lines and industry experience
• Mastery of commercial insurance underwriting, coverage, and rate analysis
• In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters
• Understanding of marketplace trends and best practices to meet clients’ needs
• Ability to prioritize and self-manage workload
• Strong negotiating skills
• Experience with EPIC preferred or other CRM required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $65,000 – $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.