Commercial Customer Success Manager

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

We are seeking an experienced Customer Success Manager to join our growing Customer Success team. In this role, you will own a book of Jasper's customers, drive renewals, and ensure retention for 30-50 accounts.

This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US in the EST timezone.

• Work with 30-50 of our Commercial customers to leverage AI in their specific industries and businesses.

• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers.

• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product.

• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.

• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

• Serve as a trusted advisor and change agent by deeply understanding customer business goals, identifying high-impact AI use cases, and driving the end-to-end transformation journey, from initial deployment to measurable value realization and sustained business impact.

• 4+ years of experience as a Customer Success Manager, Account Manager, or similar role.

• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting.

• Experience managing complex accounts and renewals.

• You have excellent interpersonal skills with a history of building strong business relationships.

• You're an influential communicator with experience presenting to small and large audiences.

• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers.

• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $123,000 - $145,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.