At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Job Summary:
The Commercial Business Development Manager recruits, trains, develops and supports new and existing BDRs and Growth Specialists to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis.
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new staff.
- Meet 1:1 with direct reports to provide coaching and give feedback.
- Educating team on e-commerce best practices, demoing the platform, & removing barriers for them to activate new customers.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Performs other related duties as assigned.
Duties/Responsibilities:
- Ensures specific business goals on a weekly, monthly, quarterly and annual basis.
- Works cross functionally with teams outside of Sales, especially Marketing.
- Defines pipeline goals.
- Provides sales coaching to BDRs and/or Growth Specialists.
- Monitors e-commerce market.
- Assists with refining processes.
- Implements feedback from other departments or external customers.
- Drives system and process efforts in generating and closing new business.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong supervisory and leadership skills.
- Passion for training and development.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Education and Experience:
- 2+ years of Business Development and/or Account Executive experience - experience in high-transaction sales preferred.
- Proven track record of being a consistent top sales performer - experience in the MarTech space a plus.
- 1+ years of team lead and/or management experience, a plus.
- High school diploma or equivalent work experience, a Bachelor’s degree or above a plus.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
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Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Top Skills
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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