Collections Specialist

• Acting as a team lead for Collections Coordinator roles 

• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs 

• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues 

• Researching and reconciling misapplied or unapplied cash 

• Completing assigned month-end tasks accurately and timely 

• Strategically approaching customers to limit Basis' exposure and mitigate risk 

• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite 

• Performing daily cash application timely and with 100% accuracy 

• Reviewing customers financial position and credit-worthiness using different tools and resources 

• Providing backup coverage as needed 

• Proactively engaging in periodically reviewing and updating existing policies and procedures 

• Providing Raving Fan service to customers and colleagues 

• Working with Billing and Sales to resolve customer issues timely 

• Assisting with special projects for the Manager or Director as needed 

WHAT YOU BRING TO THE TABLE

• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. 

• Commitment to creating inclusive, respectful environments where all voices are valued and supported. 

• 2-3 years of relevant work experience 

• College degree in Business, Finance, Accounting, or similar 

• Previous strong cash application and credit card experience, at least 2-3 years of working knowledge 

• Previous accounts receivable and collection experience, at least 2-3 years 

• Strong negotiating and problem-solving skills 

• Excellent written and oral communication skills 

• Strong knowledge of excel.  

BONUS POINTS

• Spanish bilingual skills are a plus, but not required.