CMM Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager at Fiserv do?

The Relationship Manager is the lead relationship person providing strategic and consultative management for a portfolio of existing clients.  As the strategic advisor to the client, this individual is required to have an in-depth understanding of the client's business, goals, strategies, and industry trends and directions.  This role is focused on helping clients grow their business, leading large, multi-disciplined project and sales teams, and integrating a broad set of business development initiatives in complex client environments.

What you will do:

• Generates new demand, revenue, profit margin and retention for Fiserv with assigned mix of current clients.

• Conducts regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value propositions.

• Often lead multiple initiatives concurrently, potentially in different distribution models, in a manner that will identify and execute to close new sales opportunities following Fiserv’s sales process methodology.

• Needs to be a great planner – have a plan, work the plan, re-evaluate the plan on an ongoing basis and revise it as necessary.  Leads and develops an account strategy using clients growth plans, budget and project timelines.

• Insures proactive accountability to the client leading to enhanced client experience and retention.  Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency.

• Must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying client requirements.  This will include product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet with the client.  Collaborates across the organization to ensure client needs are being met.

What you need to have:

• Minimum 5+ years of experience in sales and/or relationship management functions with successful demonstrated performance against quota assignments for multiple years

• Possess a fundamental understanding of solution selling.  Demonstrated ability to build and sustain relationships at a very senior level with clients gaining trusted advisor status

• Strong influencing and negotiation skills

• Excellent verbal and written communication skills

• Travel required: Approximately 30%

What would be nice to have:

• Background in a majority of these areas is preferred: banking, card processing, merchant processing, check services, prepaid and alternative payments.

• Prior experience of successfully working in a dynamic, matrix environment

Salary Range

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.