Cloud Reliability Engineer (AWS) - Remote

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role

Our Site Reliability Engineer leads the architecture, design, and deployment of network solutions across our client portfolio. They are responsible for developing specifications, implementing and maintaining cloud network security architecture for systems applications, performing and managing network design upgrades and hardware reconfigurations in a hybrid environment, diagnosing and resolving routing and interconnectivity issues as well as ensuring the availability, reliability, integrity, and efficient operation of the systems that support the AWS Cloud and hosted applications.

Job Duties:

• Activities include designing, developing, installing, and maintaining software solutions that provide efficiency in Cloud Operations.

• Work with engineering teams to refine deployment and release processes. 

• Collaborate with the engineering team on projects as the expert on reliability, performance, and efficiency. 

• Assist product engineers in development and deployment of backend applications. 

• Be prepared to explain your work, decisions, and ideas to your colleagues. 

• Participate in 24x7 operational support and on-call rotation shifts. 

• Ensure that all system design and procedures are documented and up-to-date. 

• Combine existing documentation where available, and create it where needed, to create a centralized body of knowledge for all team members to utilize. Contribute to the upkeep of documentation to maintain relevancy and accuracy. 

• Provide training and education to Cloud Operations on infrastructure and internal tooling. 

• Provide level of audit and control to security personnel. 

• Monitor systems to collect metrics for tuning and capacity planning. 

• Work to automate detection and resolution of recurring issues. 

• Build the whole stack from load balancers to the databases. 

• Ensure safety, predictability, repeatability and auditability of all build and deploy processes. 

• Provide technical leadership to other CentralSquare departments. 

• Develop, coach, mentor individuals and teams and ensure high performance in a fast-paced environment. 

• Build tools and automation that eliminate repetitive tasks and prevent incident occurrence.