Cloud Reliability Engineer IV

Category/Area of Expertise: IT & Technology
Job Requisition: 481004
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Greenville Data Center - It (5118616)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Cloud Reliability Engineer will help ensure service availability, identifying and automating manual processes, and bridging the gaps between product development teams and operations. Implementing operational improvements in availability, latency, performance, efficiency, change management, monitoring, incident response, patch management and capacity planning are all within scope for this role. Whether it's done through code, the introduction of modern tools, and/or better processes continuous improvement and efficiency is the goal.
You'll provide operational excellence with troubleshooting skills, ownership in supporting various Azure services
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC & Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities

• Build, manage, and operate Azure Core Services with automation and infrastructure as code
• Manage, and operats the continuous delivery framework and tools, manage, and automate the lifecycle of the different platform components and helps support product teams
• Leverage cloud architecture, applying site reliability principles, full-stack troubleshooting skills across network, application, security, Identity, OS, Containers, on-prem, and distributed services layers.
• Provide reasoning about system & application architecture as well as be comfortable looking at code and offering feedback on how it can be improved to increase reliability.
• Identify opportunities and drive the implementation of automation to improve patch management, service health, manageability, reliability, and telemetry.
• Own, triage, investigate and resolve service issues with an emphasis on broad communications, learning & teaching throughout the process
• Design process or technology solutions that monitor, identify, and resolve platform, system, deployment, and environmental issues both prior & post production releases, and ensure measurable improvements against Service KPIs.
• Drive Security and compliance aspects for services in accordance with Azure compliance requirements.
• Engage in service capacity planning, demand forecasting and work towards Azure cost optimizations.
• Create and document Runbooks, Operational procedures, and Standards on confluence

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or related field (or equivalent experience)

• 7+ years of IT experience focused on infrastructure which includes server, storage, network, security
• 3+ years of experience building, maintaining, and automating Azure environments in enterprise environments
• 2+ years of experience with IaC tools (ARM, Terraform, JSON, PowerShell)
• Hands on experience in deploying Azure Enterprise-scale reference architecture and its components
• Experience in Full stack Cloud Infrastructure Engineering, Operations, and Application Knowledge
• Able to facilitate diverse teams, multi-task, and work under pressure to meet aggressive schedule targets
• Hands on experience with IaC tools like ADO, ARM, terraform, ansible, PowerShell, python, azcli, github

• Design, configuration, and maintenance of Kubernetes environments using AKS
• Technical expertise in Windows/Linux/VMware/Hyper-V/AKS, SQL and N0-SQL DB's, IaaS, PaaS, FaaS, Data, BCDR, Security, Management, Storage, Networking, Monitoring, Identity and Connectivity

• Experience managing and maintaining code repos, build systems, and CICD pipelines
• Experience in infrastructure and configuration as code, as well as service auto-scale capabilities.
• Worked in DevOps and Agile environments, Blend of both Development and SRE mindset
• Systematic problem-solving and troubleshooting skills coupled with a strong sense of ownership and drive.
• Participate in on call rotation. Participate, collaborate, and provide guidance in retrospectives.
• At least 4 years of hands-on operational experience supporting the following or related experience:

• Azure Virtual Network, VWAN, Express route, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts
• Azure Identity including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins, Microsoft Defender, key vault
• Azure Governance, Security, Monitoring, Workbooks, Compliance, and cost awareness
• Azure Virtual Machines, Containers and/or Kubernetes and/or OpenShift (infrastructure perspective)
• Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync, Data Lake

• Azure Administrator Certification
• Azure DevOps Certification

Preferred Qualifications

• Azure Solutions Architect Certification

Salary Range: $146,960 - $220,440
All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.
This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.