CLM Administrator (2:00 PM to 11:00 PM)

About the Role:

This role is a technical-business hybrid position within the IT Business Applications Team, primarily focused on supporting and administering the Contract Lifecycle Management (CLM) system. The ideal candidate will serve as a key liaison between technical and business units, managing system configurations, troubleshooting issues, and optimizing contract management workflows. 

What You'll Do:

• As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system

• Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts

• Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications

• Perform root cause analysis of system issues and propose corrective action plans

• Ensure application support service levels are met and measure performance against them

• Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM 

• Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis

• Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements

• Support adoption of best practices through the entire IT Business Applications support process

• Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration

What You'll Need:

• Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)

• Experience with contract management processes, workflows, and compliance requirements

• Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments

• Strong system administration skills including user management, security configuration, and performance monitoring

• Experience with database management and SQL queries for reporting and troubleshooting

• Knowledge of API integrations and data exchange between enterprise systems

• Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements

• Experience with backup/recovery procedures and business continuity planning

• Solid technical background with an ability to give instructions to a non-technical audience

• Customer-service oriented with a problem-solving attitude

• Excellent written and verbal communications skills

Bonus Points:

• DocuSign CLM, Agiloft, Conga, ServiceNow and/or other CLM application technical knowledge

• SOX controls implementation and support experience

• SDLC experience

• Experience within a publicly traded multi-national company, preferably high-growth company

Shift Timing : 5:00 PM – 2:00 AM IST

Work Location : Kharadi, Pune (Work form Office)

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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