Clinical Support Coordinator

• Provider Operations & Clinical Coordination
  • Serve as the primary daily point of contact for field clinicians, supporting scheduling, coverage assignments, onboarding needs, and real-time operational issues.
  • Ensure providers are efficiently scheduled, travel is optimized within markets, and exam status and completion are communicated consistently.
• Scheduling, Workflow & Administrative Support
  • Coordinate weekly and monthly provider schedules, manage on-call rotations, collaborate with the scheduling center on slot reallocation, and support gap-closure activities.
  • Review operational reports (utilization, availability, missing exams) and provide workflow support to promote timely, high-quality care delivery.
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  Cross-Functional Communication & Resource Management
  • Partner with internal teams (Care Delivery, Learning & Development, Scheduling) to coordinate training, meetings, and operational updates.
  • Manage medical supply requests, inventory tracking, and administrative communications to ensure clinicians are fully supported in the field.

Who You Are

Required Qualifications: 

• High School Diploma / GED or higher
• 1+ years of experience in healthcare operations, workforce management/scheduling, administrative coordination, or clinical support role
• 6+ months of Microsoft Excel experience working with Pivot Tables, logical functions
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) and scheduling or database systems
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
   
• Ability to work independently to meet team objectives/goals
• Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
• Able to manage multiple tasks in a fast-paced, changing environment
• Ability to work within a collaborative, team-oriented environment

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home.
• A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.