Clinical Specialist - Massachusetts - IHFM

The Clinical Specialist at IHFM plays a vital support role, reporting to and working under the direction of the Area Sales Manager (ASM). This position focuses on supporting Cardiologists, nurses, cath lab staff, and patients (both in clinics and at their homes) in the effective use of the Cordella PA Sensor System. The Clinical Specialist will engage in training, troubleshooting, data analysis, and field service activities in coordination with and under the guidance of the ASM. Strong communication and interpersonal skills are essential, as you will engage with physicians, hospital personnel, and patients daily. Collaboration with IHFM's internal team to problem-solve and enhance the customer experience is a key part of the role.
How you will make an impact:

• Attend and support implant procedures inside and outside of the assigned territory.

• Maintain contact with customers to evaluate their clinical and educational needs.

• Lead meetings with internal departments to find root-cause of field issues.

• Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory. 

• Perform on-site training for the physicians, heart failure staff, research staff and cath lab staff.

• Perform on-site field service activities and troubleshooting as needed.

• Represent IHFM at conferences and symposiums.

• Initiate site contacts, providing technical and clinical support to customers and patients.

• Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.

What you'll need (Required):

• Associate's Degree or equivalent in Nursing or related field, 5 years experience previous related medical device, Cathlab, and/or clinical experience in an acute care environment required

What else we look for (Preferred):

• Proven expertise in MS Office Suite

• Good written and verbal communication skills, presentation, and interpersonal relationship skills including consultative and relationship management skills

• Good problem-solving and critical thinking skills

• Moderate knowledge and understanding of the following areas including valve crimping, case management, pre-case planning, post case management, Therapy Awareness Program management, and clinical education programs

• Moderate understanding of cardiovascular anatomy, pathology and physiology relevant to EW medical products as it relates to the business

• Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

• Solid understanding of the clinical value of Edwards products, and ability to articulate values to customers

• Ability to develop and manage programs that are suited for local markets, including but not limited to: implanting physicians, referring physicians, fellows, Coordinators

• Ability to manage confidential information with discretion

• Strict attention to detail

• Ability to interact professionally with all organizational levels

• Ability to manage competing priorities in a fast paced environment

• Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects

• Ability to build productive internal/external working relationships

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control