Clinical Operations Coordinator

Site: Brigham and Women's Physicians Organization, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Ideal candidate: Individual with Operating Room scheduling (OR) experience, surgery scheduling, or coordination with leading projects with multiple providers.

 

Job Summary

1. Provides support to ensure maximum Division OR utilization:
a. Assesses and monitors snapboard and MD calendars daily to ensure cases are placed efficiently and effectively and that open time is used appropriately within the Division. Proactively identifies issues and proposes solutions.
b. Maintains Division block calendar – actively monitoring for internally released time, reassigning released time as appropriate, and releasing to hospital according to policy. Maintains additional shared calendars (ex. DIEP calendar).
c. Provides weekly reports to Practice Administrator and Sr. Administrative Director on prospective and retrospective utilization.
d. Prepares formal monthly OR utilization reports for leadership review.
e. Uses available tools to proactively identify issues and offer solutions to practices. FYIs Practice Administrator and Sr. Administrative Director as needed.
f. Trains new staff on OR booking policies and procedures and serves as first point of contact to junior staff with OR-related queries.
g. Maintains current knowledge of provider OR needs.
2. Provides additional coordination and support for Division clinical needs:
a. Maintains faculty call schedules.
b. Onboards clinical observers and coordinates formal observation schedules, as needed.
c. Maintains clinic templates and facilitates changes as requested by Practice Administrator.
d. Serves as administrative partner in launching new clinical programs or services not directly tied to an MD
3. Serve as backup support to Practice Administrator for management issues related to MD practice operations, as needed.
a. Serves as a “site supervisor” at BWH when Practice Administrator is not physically present. Answers staff questions and provides in-the-moment support when necessary (ex. patient relations issues).
b. Assists with selecting and onboarding new staff, as needed. Participates in staff evaluations as r/t surgical coordination performance.
4. Participate in additional projects related to clinical operations, as requested.

 

Education

- High School Diploma required.

- 2+ years of related healthcare experience required, demonstrating progression of duties and responsibilities over time.
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Project support or administrative experience 0-1 year required
Knowledge, Skills and Abilities
- Knowledgeable of basic business administrative principles and project management best practices.
- Exceptional verbal, written, and presentation skills.
- Ability to work effectively both independently and as part of a team.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Ability to work on tight deadlines.
- Knowledge of file management and other administrative procedures.

 

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Hybrid

 

15 Francis Street

 

40

 

Regular

 

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework