Implements clinical software, integrations, and hardware for business clients. Configures systems to clinical workflows, tests and troubleshoots implementations, develops test scripts, gathers requirements, supports product changes, tracks project milestones, manages implementation risks, maintains documentation, and provides client training and post-implementation support.
This is a remote position.
Position Summary
The Clinical Implementation Specialist is responsible for providing external business clients with technical support with the implementation of their application software, software solutions, and hardware. The Clinical Implementation Specialist is also responsible for providing software configuration against defined user requirements and specifications. The Implementation Specialist works in partnership with the development team to ensure all application software and software solutions are implemented to meet business client and project expectations.
Essential Duties and Responsibilities
The essential duties and responsibilities of this position include, but are not limited to the following:
- Work directly with clients as a clinical expert and an essential member of the project team
- Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements
- Use knowledge of clinical standards to recommend appropriate system set-up to clients
- Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions
- Resolve identified issues requiring changes to implemented software applications and solutions
- Develop scripts (test cases) for newly implemented software applications and solutions
- Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents
- Work closely with engineering resources to define requirements for product changes
- Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date
- Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams
- Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation
- Test and troubleshoot final system implementations
- Provide training and end-user support during and after the implementation process
- Other duties and/or projects as assigned
Requirements
Minimum Qualifications
- Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
- Bachelor’s degree that supports clinical expertise
- 5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform
- Strong working knowledge of Information Technology, software solutions, and software management systems
- Ability to travel up to 25% as needed
Preferred Qualifications
- Master's degree in a Clinical Profession
Knowledge, Skills, and Abilities
- Demonstrated ability to use effective and results-oriented problem solving and critical thinking skills; strong troubleshooting ability
- Demonstrated ability to use strong analytical skills
- Effective interpersonal and people skills
- Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under
- pressure
- Ability to anticipate issues and risk and work proactively to develop alternatives to meet project goals and objectives
- Strong and effective communication skills (verbal and written)
- Pays very close attention to detail
- Ability to work independently and within a team environment
Benefits
Fully Remote Workforce
As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.
Employee Recognition
Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.
Financial Incentives
Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.
Salary: $85,000 - $100,000
Similar Jobs
Healthtech • Software
Implement and scale an ambient AI clinical documentation platform across federal and commercial healthcare sites. Responsibilities include clinician onboarding, training, coaching, curriculum development, clinical champion programs, workflow assessments, service recovery, adoption analysis, root-cause investigation of AI documentation issues, prompt recommendations, patient-safety escalation, and collaboration with Product and Engineering. The role requires an active clinical license, substantial patient-care experience, healthcare IT education experience, clinical informatics knowledge, and comfort with AI/NLP-driven documentation workflows.
Top Skills:
Ambient AiClinical Documentation TechnologyEhrNlpProduct Analytics DashboardsSpeech RecognitionVirtual Training Platforms
Healthtech
Coordinates on-site clinical implementations for Masimo medical monitoring products, including inventory distribution, device installation, decommissioning, staff education, and user support. Collaborates with clinical leads, hospitals, OEM partners, and corporate teams to ensure equipment needs and implementation deliverables are completed on time. Requires extensive travel, strong organizational and communication skills, independent problem-solving, computer proficiency, and the ability to lift 50 pounds. Critical care experience and RN or Registered Respiratory Therapist credentials are preferred.
Top Skills:
Medical Monitoring DevicesMicrosoft Office Suite
Healthtech • Information Technology • Software
The Implementation Specialist leads healthcare organizations in deploying technology solutions, ensuring project execution, client consultation, and user adoption through all implementation phases.
Top Skills:
Electronic Health Records (Ehr)Healthcare SaasPractice Management (Pm)Revenue Cycle Management (Rcm)
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
