Clinical Account Manager

Clinical Account Manager

The primary function of the Clinical Account Manager is to achieve incremental sales growth and net hearing instrument revenue while building and servicing business relationships within large medical clinics or large contract accounts.  Product training, account partnership, the overall customer experience, and YTD reporting for strategic planning purposes will be a key focus within this position.

This role is primarily focused on supporting large, integrated healthcare systems and medical group partners in Northern California and surrounding regions. The successful candidate will ideally be based in Northern California, within driving distance of the majority of clinics they will support, to enable regular in-person training, relationship building, and onsite clinical support.

Essential Functions:

• Consistently achieving sales quotas on a monthly, quarterly, and annual basis.
• Building and maintaining account relationships to solidify a longstanding working partnership.
• Serve as the primary clinical and training partner for large, integrated healthcare systems and multi-site medical group partners within the assigned region.
• Spend a significant portion of time in Northern California supporting clinics through onsite training, strategic meetings, and relationship development. 
• Identifying customer service issues, such as remake/repair issues, turnaround times, lowering return for credit rates, and gathering new competitive information. 
• Preparing an annual territory business plan. The plan should be reviewed and updated quarterly with the Senior Executive Director. The business plan should include:
  •  Sales growth coincides with corporate goals.
  • Appropriate zoning of customer base in region
• Work with the Medical Channels team in large network accounts across the country to complement training needs, clinical support (virtual or in person), and solidify new provider onboarding processes.
• Clinical lead for training needs in strategic partners and “house” accounts.
• Train strategic partnerships and their clinicians at product launch.
• Analyze weekly sales reports and formulate action plans with sales counterparts to increase Points of Sale (POS) and Share of Wallet (SOW).
• Travel to and visit strategic partner headquarters for onsite product training, strategic meetings, and QBRs.
• Take on account management role with house accounts that are not covered by traditional territory sales force.
• Successfully introduce and establish new products to both strategic partners and target clinics.
• Coordinate and train clinicians to fit GN’s full product portfolio, using ReSound’s software-based programs. Provide GN ReSound software and hardware support to existing accounts as needed.
• Developing effective communication/platform and presentation skills to convincingly present/sell ReSound products.
• Completing appropriate sales and corporate reporting requirements in a timely fashion.
• Maintaining proper professional standards of behavior and decorum as a representative of the company when communicating with customers and co-workers, while representing GN Resound at national, regional, and state professional meetings.

Knowledge & Skills Needed:

• Excellent computer skills; proficiency using Excel, PowerPoint, Word, and Customer 360 for reporting purposes.
• Experience with database management, in compliance with HR policies, company and department procedures.
• Excellent follow-up and proactive communication skills.
• Meet all performance and behavior expectations outlined in the company performance appraisal and/or those communicated by management. 
• Perform responsibilities as directed. achieving desired results within expected periods and with a high degree of quality and professionalism.
• Follow safety practices in all activities. 
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential company information.

Qualifications:

• Experience:
  • 3+ years in an outside position selling or training upon hearing technology.
  • 3+ years of B2B selling or training experience (non-retail).

• Education: 
  • AuD or PhD in Audiology. Master’s Degree in Audiology will be considered.
  • Current state license in Audiology

Travel: Up to 70% with some overnight stays

Pay Transparency Notice:

• The target annual compensation for this position can range from $120,000.00- $150,000.00 total earnings.
• Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience.
• To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

Additional Details:

• Direct reports: None
• Working Environment: Field Based
• Physical Demands: Must be able to lift 15lbs at a time, sitting, walking, and standing.
• Position Type & Expected Hours of Work: Salary + Commission (Mon – Fri)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We encourage you to apply:

We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process:

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Founded in 1869, GN group today has more than 6,000 employees. 

Disability Accommodation: 

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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