Client Training Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Summary:

We are seeking a talented Client Training Specialist to join the ABC Fitness team. In this role, you will be responsible for delivering remote and onsite training and education to clients of ABC Fitness, ensuring they are proficient in using our products and services.

WHAT YOU’LL DO:

• Conduct remote training sessions and onsite education based on client needs and business models.
• Provide follow-up training and support as requested by clients.
• Collaborate with cross-functional teams to ensure accurate configuration, hardware setup, data conversion, and educational materials.
• Offer recommendations to leadership based on client feedback, departmental requirements, product architecture, resources, cost, quality, and delivery timelines.
• Communicate with management staff in supporting departments to ensure consistency of processes and procedures.
• Document and summarize client interactions and outstanding issues comprehensively.
• Complete special projects as assigned.
• Coordinate and schedule single or multiple training sessions with clients.
• Manage personal work calendar effectively to maximize client training time.
• Manage business travel efficiently.

WHAT YOU’LL NEED:

• 0-1+ years of customer service experience preferred.
• Experience in training and education preferred.
• Education or certification in training and education beneficial.
• Work-from-home experience beneficial.

AND IT’S GREAT TO HAVE:

• Strong linear troubleshooting skills, reasoning ability, and a practical approach to solving client concerns.
• Working understanding of training and education principles.
• Comfortable training in both 1:1 and classroom environments.
• Maintain strong industry and content knowledge of all ABC products.
• Highly detail-oriented with the ability to make sound decisions.
• Self-motivated with the ability to operate independently and manage multiple projects.
• Proficiency with Microsoft Office Suite.
• Exceptional written and verbal communication skills, with strong presentation abilities.
• Excellent creative and conceptual thinking abilities.
• Willingness to travel out of state or country as business needs require.
• Flexibility and dependability.

WHAT’S IN IT FOR YOU:  

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset  
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! 

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam  

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!  

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement  

• Monthly reimbursement for your preferred health scheme 

• EAP – we get you help when you need it. Period.  

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16  

• And more! – so many benefits we couldn’t even fit them all here! 

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! 

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $50,000.00 -- $55,000.00 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $49,000.00 -- $58,500.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com  

ABOUT ABC: 

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. 

 
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!