As a Client Support Associate, you will provide system support to non-profit clients, handle inquiries, collaborate on issue resolution, and advocate for customer improvements.
Client Support Associate, AMS
Empowering Clients with System Support.
re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.
Why people love working here:
- Focus on personal and career development.
- Competitive salary, benefits, and other forms of compensation.
- Fresh approaches to using familiar skill sets and areas of expertise.
- Caring, capable leaders.
- Thriving culture powered by hybrid and remote team members.
- Our vision: Provide powerful solutions that help our non-profit clients improve the world.
- Our core values: Initiative, Collaboration, Reliability and Stewardship.
- Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
- Collaborate with other departments to resolve customer issues
- Troubleshooting of our AMS system for clients as needed
- Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.
- Earned a bachelor’s degree in a technical field or equivalent experience
- Have 1-3+ year’s relevant experience in SaaS solution support
- Can analyze and explain complicated data to our clients
- Understand technology such as MS SQL, HTML, JavaScript and CSS
Eligible candidates reside in one of these states: DC, MD, VA, CA, MI
Compensation
$24.04 USD per hour
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits
- 20 days of PTO + 12 paid holidays
- Medical, Dental, Vision Insurance
- Pet Insurance Discount
- 401(K) Retirement Plan with company contribution
- Collaborative, high-energy work environment
- Hybrid/Remote first workplace
Your interest is safe with us!
We will not share your name or information with anyone without your consent.
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Top Skills
CSS
HTML
JavaScript
Ms Sql
SaaS
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