Manage customer orders via web portals and ERP, coordinate with account managers and internal teams, ensure order milestones and delivery schedules, support customer service processes and product knowledge, attend customer meetings, and follow up on requests to ensure satisfaction.
Are you a looking to jump start your career as part of a dynamic customer service team? ABCorp 3D is actively seeking candidates for a 3D Customer Service Specialist position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered.
Duties and Responsibilities:
- Reporting to the Additive Customer Service Manager, assist in managing customers’ orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D’s ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal
- Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
- Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up
- Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge
- Responsible for the internal coordination and follow-up of customer requests and issues
- Attend customer meetings and assist customers when visiting the office
- Participate in weekly, internal production status meetings
Qualifications, Knowledge, and Skills:
- Highly effective service skills including professional demeanor and outstanding phone etiquette
- Strong communication skills including the ability to craft professional emails and client related documents
- Experience with ERP systems preferred
- Ability to quickly grasp computer software
- Must be proficient in the use of Microsoft Office
- Ability to work well in time-sensitive situations where customer satisfaction is the goal
- Ability to multitask in a fast-paced environment
- Must demonstrate problem-solving skills
- Must be customer service oriented
- Must be team oriented
- Must be able to work autonomously
- Must demonstrate excellent organizational skills
- Experience in printing and/or manufacturing environment desired but not required
Education and Experience:
- Bachelor’s degree preferred
- 2+ years of experience in customer service OR sales support OR relatable field
We are located in the Dedham/Needham/West Roxbury Area!
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