Client Success Manager

Let’s be #BrilliantTogether

ISS is hiring! ISS seeks a Client Success Manager responsible for high-value account in our Enterprise segment of Marketpulse- MI. MarketPulse is the industry’s leading distribution intelligence platform, delivering unmatched market sizing, competitive insights, and asset‑flow analytics - empowering asset managers with the actionable data and strategic intelligence they need to identify opportunities, anticipate market shifts, and drive smarter growth. This role is pivotal in driving long-term customer success and strategic alignment between our company and clients.

This role requires a consultative approach, both externally with clients to understand their business objectives and needs, and internally across our product, data and support teams.

What you'll do:

• Own a portfolio of top-tier accounts with complex needs and high strategic value.
• Serve as primary escalation point for client challenges, ensuring functional collaboration with Product and sales.
• Build and maintain direct relationships with stakeholders, positioning yourself as a trusted strategic partner
• Identify and drive cross-sell opportunities in partnership with Sales specialists and Account Directors.
• Serve as a product expert – onboard clients, train new user teams, build ad hoc reporting and provide industry insight in line with business goals.

Who You Are:

• 2-5 years’ experience in client success, account management preferably in finance.
• Excellent communicator with strong presentation skills with a flexible style depending on audience.
• Energetic self-starter with the ability to influence others through data and strong story telling.
• Experience with Salesforce or other CRMS.
• Bachelor's degree or equivalent professional work experience.

The expected base pay range for this role based in Boston, MA is $65,000- $85,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible.

 #LI-JB1 #MIN #ASSOCIATE

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

We are proud to offer the following featured benefits 

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.  For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws.  ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities.  ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected].  This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online.  Only messages left for this purpose will be returned.  Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.