The Client Success Manager at Varsity Technologies will engage clients, manage relationships, coordinate projects, and drive client satisfaction and retention to enhance technology adoption.
Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.
This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.
- Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
- Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed.
- Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings.
- Prepare proposals, quotes, and lead renewal discussions.
- Identify and manage client requests for new projects, products, trainings, appdev and services.
- Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals.
- Supervise Vendors management.
- Lead onboarding and post-onboarding activities, including end-user training.
- Conduct recurring success calls to review goals, metrics, and service performance.
- Monitor client compliance with Varsity’s standards and proactively address challenges.
- Drive account growth through upselling and cross-selling aligned with client needs.
- Track and report on client satisfaction, retention, and portfolio growth.
- Client Retention Rate.
- Client Satisfaction Score (CSAT).
- Revenue growth and service adoption.
- Client subscription renewal rate.
- Strategic engagement frequency.
Requirements
- Bachelor’s degree preferred or equivalent experience.
- Minimun of 4 years working experience.
- Proven experience in client success, account management, or consulting within Managed Services or IT.
- Strong business acumen and ability to translate technical risk into business impact.
- Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired.
- Excellent communication, negotiation, and presentation skills, including experience with C-level executives.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).
Top Skills
Cloud Solutions
Connectwise
Cybersecurity
Managed It Services
Salesforce
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills:
IotSaaS
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
The Coaching Customer Success Manager ensures customer satisfaction and retention by managing complex accounts, providing guidance on digital learning programs, and conducting business review meetings to track progress and identify growth opportunities.
Top Skills:
ChurnzeroExcelGainsightOutlookPowerPointSalesforce CRMWord
Productivity • Sales • Software
As a Customer Success Manager, you'll build relationships, drive product adoption, and assist teams to achieve their goals using monday.com's platform.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
