Summary: A Client Success Manager is a high-impact individual contributor responsible for owning strategic client relationships and delivering measurable value through tailored guidance, operational excellence, and business insight. The CSM ensures that clients maximize the value of our solutions in alignment with their business goals, while also serving as a key voice in product strategy and client engagement.
Core Responsibilities:
- Client Ownership: Serve as the primary point of contact for our top-tier clients. Cultivate relationships and establish trust through strategic guidance and delivery alignment. Increase long-term client satisfaction, retention, reference-ability and revenue growth.
- Product & Business Expertise: Maintain in-depth knowledge of the company’s solutions and how they drive value across different client business models. Translate client objectives into actionable strategies aligned with the product roadmap.
- Client Advocacy & Insights: Champion client feedback and align it with internal product, services, and executive teams. Monitor and report on client health. Escalate challenges with urgency and influence. Proactively manage risk and expand product adoption.
- SOW & Change Management: Own the process of defining and managing client Scope of Work and Change Requests. Drive pricing discussions and facilitate approval workflows.
- Cross-Functional Leadership: Lead internal planning and execution with Client Delivery, Engineering, and Production Support teams on key client deliverables. Serve as a partner and advisor in internal strategy sessions related to client impact.
- Sales Collaboration: Partner with Sales to support strategic expansion opportunities, ensuring seamless collaboration when larger revenue potential or renewal opportunities are identified.
Qualifications:
- Experience in client success, enterprise account management, or client-facing operations roles.
- Deep experience building strategic, trusted partnerships with business decision-makers.
- Excellent communication, analytical, and problem-solving skills. Adept at leading client calls and executive-level meetings.
- Experience in financial services or SaaS environments (strongly preferred). Knowledge of Vestmark products is a plus.
- Strong understanding of how to measure and communicate solution value and business impact.
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. #LI-TG1 #LI-Hybrid
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes equity-based grants for all new hires, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Top Skills
Vestmark, Inc. Wakefield, Massachusetts, USA Office
Our company is conveniently located in Wakefield just north of Boston. We also offer a hybrid work option for those who are more comfortable at home.
Vestmark, Inc. Cambridge, Massachusetts, USA Office
One Kendall Square, Cambridge, MA, United States, 02139
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