Client Success Manager - Contractor

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity 

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. 

As a Client Success Manager, helping our clients achieve their goals is your mandate. You will own the client relationship end-to-end, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams. 

This is an ideal job for someone who has a passion for (and experience working with) clients and software products, exercises sound business judgment and possesses a keen commercial sense, and is an effective multi-tasker with great attention to detail. They’re also a quick learner and self-starter with the ability to communicate a variety of data driven messages to varying audiences. 

Main Responsibilities: What you’ll do

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization. 
• Be a project management expert: Design an efficient program structure that meets the needs of many co-ops that exist within a larger parent organization. Create and enforce a standardized process for the repeatable, scalable organization of a complex utility program structure. Maintain efficiency by creating playbooks and other education tools that allow for a level of service to be maintained across multiple stakeholders. 
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals. Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem solve when difficult situations arise and resolve operational challenges. Since you will be coordinating across a complex array of stakeholders to bring common themes together and managing multiple utility relationships simultaneously, previous client-facing work experience is required.
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design for a variety of DER asset classes and provide training to client program teams. Advocate for the product development needed to handle the needs of a smaller distribution utility structure. 
• Other duties as assigned

Required Skills and Experience: What you need

• This role will require a flexible travel schedule.
• Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
• Demonstrated success working with enterprise level utility clients, or adjacent industries
• Strong project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Experience collaborating with product teams to the benefit of the client and long-term vision of the organization 
• Good judgment in a business context
• Experience working with a team in a cross-functional, fast paced work environment
• a BS or BA degree
• 3-5 years of professional experience in technology services or customer success -- strong preference for experience within a SaaS or enterprise software-related field  
• Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
• Comfortable with public speaking. Experience running trainings or education programs is a plus
• Willing and available to be on a call several weeks per year for after-hours emergency client escalations 

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [email protected].

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.